Customer Care Specialist

Customer Care Specialist

Seeking a Customer Care Specialist to serve as the main point of contact for both internal and external customers, handling order processing, inquiries, transactions, repairs, and calibration logistics, as well as coordinating with labs and logistics departments.

Customer Care Specialist serves as the main point of contact for both internal and external customers, handling order processing, inquiries, transactions, repairs, and calibration logistics, as well as coordinating with labs and logistics departments.

Customer Interaction Methods: The role involves managing communications primarily through phone and email, with occasional in-person interactions, and includes tasks such as expediting services, providing status updates, and scheduling pickups and deliveries.

Position involves a mix of fielding calls, handling emails, providing quotations, and performing data entry in the CRM system, with less than 10% of the day spent on the phone.

Qualifications:

• A High school diploma is required
• Associate or bachelor's degree, and a few years of customer service experience preferred
• Strong communication skills, reliability, and coachability
• Experience in customer service, planning, scheduling, and dealing with vendors or manufacturers is valuable, though direct nuclear industry experience is not required.
• Backgrounds in life sciences, biotech, pharma, military, or defense are preferred, but training is available for those without direct experience if they demonstrate the right skills and ambition.
• Open to candidates from various backgrounds who demonstrate strong communication and willingness to learn.
• Candidates without direct customer service experience but with strong communication skills and ambition will be considered and trained for the role.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.