Customer Service Representative

Customer Service Representative

Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO) business model.

The Customer Service Representative at PAG Engine Services serves as the primary liaison between customers, and operations (sales, production, quality control, shop personnel, material, warranty, and billing) to ensure seamless project execution during engine and component maintenance and repair events. This role supports all phases of the repair process while maintaining a high level of service and communication.

Job Duties and Responsibilities

• Creating and revising quotes based on inspection findings and scope
• Coordinating with operations, parts, and quality team, to meet delivery schedules
• Communicating job status, approvals, and updates to internal teams and customers throughout the process
• Managing documentation to ensure traceability and regulatory compliance
• Shifting priorities quickly in response to changing customer demands and coordinating those changes with operations
• Supporting a variety of customers in a fast-paced aviation MRO environment

Essential Job Functions

• Demonstrate dedication to assigned projects, ensuring positive and professional customer experience
• Support smooth execution by understanding and planning engine workflow schedules based on scope and required turnaround
• Proactively assist internal departments to resolve day-to-day challenges and ensure on-time delivery
• Serve as the central point of contact between customers and internal teams, ensuring efficient communication throughout the project lifecycle
• Independently manage and coordinate multiple projects with attention to both schedule and quality
• Support Sales and Contracts teams as needed for assigned engine projects
• Communicate effectively in Englishspoken, written, and reading
• Leverage advanced Microsoft Excel skills for tracking, reporting, and project analysis
• Use Microsoft Office tools (Word, Outlook, Excel) for correspondence and documentation
• Apply basic math and accurately follow verbal and written instructions
• Build and maintain customer relationships to support long-term retention and repeat business
• Show strong team orientation and maintain a customer-focused mindset
• Be flexible with schedule and willing to work weekends or extended hours when needed

Working Conditions

Physical Demands: Requires sitting or standing for extended periods, frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds. Repetitive hand movement, eye-hand coordination, and manual dexterity required. Corrected vision and hearing to normal range necessary.

Education/Training

• High school diploma required; a college degree in a business-related field is preferred.
• Military experience is a plus

Work Location: Keystone Turbine Services, Coatesville, PA

Experience: A minimum of 3 years of related experience in customer service, sales, or a related field.

We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days' employment. Options include medical, dental, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions.