OnBase Systems Administrator

OnBase Specialist

The responsibilities these candidates will be tasked with include, but are not limited to the following:

• Comprehensive understanding of OnBase architecture, modules, and functionalities.
• Collaborate with business analysts, project managers, and stakeholders to understand the functional and non-functional requirements of the application.
• Translate business requirements into architectural designs that align with business goals.
• Document Management: Designing and implementing document management solutions, including workflow automation and records management.
• Customization and Development: Customizing OnBase solutions using scripting and APIs to extend functionality and integrate with other systems.
• User Training and Support: Providing training sessions and ongoing support to end-users, ensuring they can effectively utilize the system.
• Troubleshooting and Problem Resolution: Identifying and resolving technical issues, performing system diagnostics, and ensuring system reliability and performance.
• Documentation: Creating and maintaining detailed technical and user documentation for OnBase configurations, processes, and procedures.
• Collaboration: Working with cross-functional teams, including IT, business analysts, and stakeholders, to gather requirements and deliver solutions that meet business needs.
• Compliance and Security: Ensuring that the OnBase system complies with industry regulations and internal security policies.

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

Minimum Required KSAs:

• 3+ years of experience in OnBase functionalities, including document management, workflow automation, and records management.
• 3+ years of experience in integrating OnBase with other enterprise systems using APIs and middleware.
• 3+ years of experience maintaining OnBase software, including scripting and customization, including Unity Forms, WorkView, and Custom Queries.
• 3+ years of experience in creating and configuring folders within the OnBase system. Proficient in organizing and categorizing documents for easy retrieval, managing folder-level security and access permissions, integrating folders with workflow processes to automate document handling, and maintaining folder structures, including archiving, deleting, and reorganizing folders as needed.
• 3+ years of experience in languages and scripting used in OnBase customization (e.g., C#, JavaScript, SQL).
• 2+ years of Experience in configuring OnBase settings, including user roles, permissions, and system parameters.
• 2+ years of Experience in optimizing the performance of OnBase systems and ensuring efficient operation.
• Ability to diagnose and resolve technical issues quickly and efficiently.
• Ability to provide excellent customer support; meticulous quality of work and work product.

General Knowledge, Skills and Abilities (KSAs)

• Communication: Able to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.

Education and Certifications

Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required)

Certifications: Microsoft Dynamics 365 Certification (Desired) and MS Dynamics Power Platform Certifications (Desired)