Senior Application Support Engineer (SRE)

We are seeking aSenior Application Support Engineer (SRE)to join our dynamic team of consultants at Indianapolis. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms. WhatYou’llDo Be part of a global production operations teamresponsiblesupportingexternalfacing webapplications. Manage incidents, perform root cause analysis, and implement preventative solutions. Collaborate with development, infrastructure, and platform engineering teams to improve system reliability. Work within aglobal teamto enable 24x7 supportmodelfor internal triage, communication, and root cause analysis. Key Responsibilities Provide 24/7 support as part of a team for productionwebapplications running on AWSorMulesoftAPIs. Monitor and troubleshoot issues using observability tools like Splunk. Investigate and expand functionality in Splunk to enable Splunk AI solutions. Create dashboards and capture metrics to improve visibility and performance. Respond proactively to system alerts and customer complaints. Identifywhere issues aremanifestingfrom source systems or processes and provide recommendations for deflecting incidents Apply industry best practices to support processes. Participate in a planned on-call rotation. Qualifications 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting). Strong ability to analyze logs and code to resolve Tier 2 issues. Experience in application-focused support engineering or SRE roles. Excellent written and verbal communication skills. Proficiencywith observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog). Hands‑on experience with AWS and/or Kubernetes. Background in DevOps and scripting (Python preferred). Familiarity with ITIL practices, incident management, and documentation. Experience with disaster recovery, business continuity, and ServiceNow dashboards. Comfortable working in Linux environments and shell scripting. Preferred Qualifications Bachelor’s orMaster’s degree in Computer Science, Engineering, or related field. Consulting experience and Agilemethodologybackground. Proven ability to lead small to medium‑sized teams. Certifications: ITIL Foundation, AWS, Azure, or GCP. Experience withMulesoft, Postman, and API testingsupport. Understanding ofnetworking concepts in cloud-native environments (AWS/Kubernetes/OpenShift). This role needs onsite at Indianapolis #J-18808-Ljbffr Dormont Manufacturing Co