PRODUCTION/WARRANTY COORDINATOR

Job Description

Job Description

General Summary

This position is responsible for the coordination of multiple construction warranty/repair projects, to provide administrative support for service technicians, branch team and provide quality customer service to builders and homeowners.

Essential Job Functions

• Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Accountable for resolving customer issues and escalating as needed.
• Respond to incoming warranty requests per standard procedures.
• This may include, but not limited to, troubleshooting construction related issues, explaining details of the warranty provided to customers, communicating expectations to the customers, and coordinating schedules of parties involved.
• Schedule all repair jobs.
• Maintain documentation of all warranty related communications.
• Provide accurate and timely information to Branch Manager and Warranty Manager on progress and scope of warranty work.
• Work in a high performing team environment.
• Cross train team members on job duties ensuring the responsibility of the department is covered at all times. Training to include writing orders, understand builder/home owner requirement for scope of work and coordination of schedule with branch.
• Other administrative duties as assigned.
• Review tracking/scheduling system tool to ensure materials have been ordered at on time.
• Perform review of work order against builders’ selection for accuracy including change orders.
• Print work orders with installation diagram.
• Upload signed paperwork to tracking/scheduling system.
• Coordinate material delivery for arrival prior to installation.
• Coordinate with Project Managers to maintain schedule and material request dates.
• Verify material on hand for installs.
• Interface with other departmental team members to solve problems that cross departments.

Knowledge, Skills, and Abilities

• Customer service mindset and demeanor, including excellent phone and general office skills.
• Ability to work in a fast pace ever changing priority environment.
• Strong organizational skills, including planning, scheduling, and follow up/follow through capabilities.
• Fundamental mathematic comprehension required.

• Proficiency with Microsoft Office Suite and advanced proficiency with Microsoft Excel.
• Aptitude to quickly learn the required industry software.
• Strong analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.
• Ability to manage multiple deadlines.
• Bilingual in Spanish and English a plus but not required.

Education and Experience

• High school diploma or equivalent.
• 3+ years of general office experience.
• Proficiency in Oracle, JD Edwards, or PeopleSoft a plus.

Other Requirements

• The employee frequently is required to stand, walk, sit, and use hands to operate a computer keyboard.
• The employee is occasionally required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Travel required: negligible

Any offer of employment is contingent upon pre-employment drug screen and criminal background check.

This job description is intended to provide an overview of the work to be performed and the qualifications for success and can not be construed as an employment contract. Any statements made in this job description are subject to change at the discretion of Italian Terrazzo & Tile Co. of Brevard, LLC.

Italian Terrazzo & Tile Co. of Brevard, LLC is an Equal Opportunity Employer and makes employment decisions without regard to race, color, sex, national origin, age, religion, physical or mental disability, military status, or any other protected class.