Patient Scheduling Coordinator Bilingual (Spanish)

Patient Scheduling Coordinator Bilingual (Spanish)

Location: Tampa, Florida

Organization: Tampa Family Health Centers (TFHC)

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.

Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.

Position Summary

Tampa Family Health Centers is seeking a Bilingual Patient Scheduling Coordinator to support our call center operations. This role is responsible for managing inbound calls, scheduling patient appointments, and ensuring accurate documentation within the Electronic Health Record.

The ideal candidate delivers excellent customer service, communicates effectively in both English and Spanish, and thrives in a fast-paced healthcare environment.

Essential Responsibilities

• Answer and route incoming calls in a timely and professional manner
• Schedule patient appointments accurately and efficiently
• Enter and update patient demographic information in the EHR
• Route messages to appropriate health centers and staff
• Provide high-quality customer service to patients and callers
• Follow call center procedures, workflows, and scripting guidelines
• Ensure compliance with HIPAA and TFHC policies
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum 6 months of customer service experience in a healthcare, call center, or high-volume environment
• Bilingual in English and Spanish strongly preferred

Skills & Abilities

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Familiarity with medical or dental terminology preferred
• Proficiency with EHR systems and Microsoft Office
• Ability to multitask in a fast-paced, high-call-volume environment
• Strong attention to detail and accuracy

Work Environment

• On-site call center environment
• High-volume, fast-paced setting with frequent patient interaction

Benefits & Rewards

• Medical, Dental, and Vision Insurance
• Life, Disability, and AD&D Insurance
• Generous PTO and 7 paid company holidays
• 401(k) with employer contribution after one year
• Employee Assistance Program (EAP)
• Employee discount program
• Growth and development opportunities
• Pet Insurance

Why Join TFHC?

Join a mission-driven team focused on delivering exceptional patient experiences and improving access to care across the Tampa Bay community.

Join Us

If you are passionate about patient service and thrive in a fast-paced environment, we encourage you to apply and join Tampa Family Health Centers.