Patient Service Center Representative

Patient Service Center Representative Location: Colbert, GA Job Type: Full-time Company: MedLink Georgia About Us: MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking someone who is compassionate and detail-oriented to join our team and support healthcare professionals in providing top-notch medical services to our community. Essential Duties and Responsibilities: Answers all telephone calls promptly in a polite and professional manner Schedules appointments for patients and/or routes inquiries and calls as necessary Schedules new patient and follow-up Captures and enters accurate patient demographic information into Athena Reviews appointment information; date, time, location and provider name with patient Reminds patient of MedLink's no call/no show policy when scheduling appointments Verifies insurance including MCD/MCR and prepares third party insurance forms Maintains accurate and confidential patient records following HIPPA guidelines and regulations Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization Acts as a liaison for the patient and the Patient Service Center Directs calls to other departments and health centers as needed Uses sound judgement in handling calls Knowledge of when to escalate calls Patient Service Center Supervisor Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor Makes reminder calls for appointments as requested Makes calls to reschedule appointments when necessary Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation Works with Chronic Care Management staff to refer patients as needed Makes calls to patients that have no showed an appointment. Reschedules and/or bills patients that have a no show appointment. Makes calls to schedule patients that are due for annual well checks and/or well child visits. Participate in team and staff meetings as required or requested Other duties as assigned Education and/or Experience: Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience. Strong verbal and written communication skills Extremely dedicated in providing outstanding customer/patient service Excellent organizational skills and attention to detail