Instructional Documentation Specialist and Training Facilitator (Hybrid)

The Instructional Documentation Specialist and Facilitator is responsible for developing clear, concise learning materials and supporting facilitator‑led training sessions. This role blends strong instructional documentation skills with the ability to deliver engaging, interactive learning experiences. What You Will Do Develop and maintain high‑quality instructional documentation that supports defined processes and business needs. Ensure content meets established quality, accessibility, and branding standards. Create and update materials such as Quick Guides, Process Guides, Workflows, Infographics, Facilitator Guides, assessments, activity sheets, and rubrics. Audit existing documentation and update materials to reflect current processes, policies, and systems. Implement updates promptly based on audit findings or process changes. Collaborate with subject matter experts, project teams, and stakeholders to gather requirements and validate content accuracy. Ask clarifying questions to ensure documentation is complete, accurate, and aligned with defined needs. Facilitate onboarding and bi‑weekly training sessions, presenting content clearly and adapting to diverse learning styles. Lead discussions and activities that reinforce skills, build confidence, and support learning objectives. Maintain learner engagement by managing group dynamics and providing clear, accurate answers to questions. Maintain the training calendar in coordination with the lead facilitator. Qualifications You Must Have A University Degree and minimum 5 years prior relevant experience, or An Advanced Degree and minimum 3 years of experience. 5+ years of experience gathering and synthesizing information from subject matter experts (SMEs) to write clear, concise step‑by‑step instructions, workflows, and user guides. 5+ years of experience simplifying complex or technical information for non‑technical audiences. 5+ years of experience with Microsoft Office tools, including advanced PowerPoint skills. Qualifications We Prefer Experience using virtual training platforms (e.g., Zoom) and interactive tools (e.g., polls, chat, breakout groups). Experience using, managing, and maintaining SharePoint sites. Familiarity with screen‑capture tools (e.g., Snagit). Ability to review learning data, assessments, and feedback (including MFA) to improve facilitation approaches. Knowledge of facilitation techniques that encourages participation and improves knowledge retention. Excellent grammar, editing, and proofreading skills. Skilled in managing group dynamics and sustaining learner focus. Comfortable answering questions in real time and providing supportive, clear guidance. Ability to create and maintain a positive, inclusive, and welcoming learning environment. Strong analytical, critical‑thinking, and problem‑solving abilities. What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX, Farmington, CT, Charlotte, NC, or Cedar Rapids, IA. The salary range for this role is $86,800 – $165,200 USD. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Prattwhitney