Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Lake Placid, NY vacancy
$16.44 - $18.44 per hour
Salary $16.44 / hr - $18.44 / hr Overview Housekeeping Aide Location: Elderwood of Uihlein at Lake Placid, NY — Home of the 1980 Winter Olympics! Pay Range: $16.44 – $18.44/hour — Earn more with experience Status: Full Time, Part-Time & Per Diem Opportunities...SuggestedDaily paidFull timePart timeLocal areaShift workWeekend workAfternoon shiftElderwood
Lake Placid, NY4 days ago- ...Bell Person Opportunity Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide... ...Your Growth Path Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General...SuggestedDaily paidFull timePart timeLocal areaShift work
The Rittenhouse Hotel
Lake Placid, NY18 hours ago - ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office...SuggestedDaily paidFull timePart timeNight shiftWeekend work
HHM Hotels
Lake Placid, NY25 days ago - ...Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper Your Focus Greet guests upon interaction with a warm...SuggestedDaily paidFull timePart timeWeekend work
The Rittenhouse Hotel
Lake Placid, NY3 days ago $18 per hour
...of the Lake Placid region. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need...SuggestedHourly payFull timeTemporary workFlexible hoursSpire Hospitality
Lake Placid, NY18 hours ago- ...friendly and dedicated room attendants work together to provide guests with a comforting "home away from home." Guests rely on a clean,... ...smile and say hello right back). • Be a Safety & Security Agent – follow your hotel’s established safety and security policies...
New Castle Hotels and Resorts
Lake Placid, NY18 days ago $18.5 per hour
...Housekeeper position. This is a full-time opportunity in a unique and mission-driven environment. Responsibilities Clean and maintain guest and dorm rooms, offices, meeting spaces, and common areas Strip and remake beds; handle linens and operate commercial laundry...Hourly payFull timeTemporary workLocal areaFlexible hoursAdecco
Saranac Lake, NY3 hours ago$39 per hour
...Houseperson, you are responsible for cleaning common rooms/areas, carrying linen and replenishing amenities to deliver an excellent Guest and Member experience. Requirements: Capable of working in a fast-paced environment. Effective communication and listening...Full timeNight shiftRoedel Companies LLC
Saranac Lake, NY2 days ago$18.5 per hour
...Housekeeper position. This is a full-time opportunity in a unique and mission-driven environment. Responsibilities Clean and maintain guest and dorm rooms, offices, meeting spaces, and common areas Strip and remake beds; handle linens and operate commercial laundry...Hourly payFull timeTemporary workLocal areaFlexible hours- ...Host Job Opportunity Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Your Growth Path Food Server or Guest Service Agent Restaurant Supervisor or Front Office Supervisor Your Focus...Shift workWeekend work
- ...: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel... ...Your Growth Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Your...Full timePart timeWeekend work
$10.7 per hour
...Food Server SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the...Hourly payFull timeTemporary workFlexible hoursShift work$10.7 per hour
...Bartender- Seasonal SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to...Hourly payFull timeTemporary workSeasonal workFlexible hoursShift work$18 per hour
...Dishwasher SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the...Hourly payFull timeTemporary workFlexible hoursShift work- Job Title Location: Hotel Saranac, 100 Main St, Saranac Lake, NY, 12983, United States Roedel Companies, LLC
- ...designated pickup areas. Perform food preparation functions in the event of staffing shortages or during peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear...Daily paidFull timePart timeWeekend work
$35 per hour
...in being a team player, keeps assigned areas clean and ready for service. The responsibilities will consist dish washing, pot washing,... ...holidays. Must be able to speak fluent English and communicate with guest and fellow co-workers Ability to understand and speak in...Hourly payFull timePart timeCasual workRelocationMonday to FridayShift workNight shiftAfternoon shiftRoedel Companies LLC
Saranac Lake, NY2 days ago- ...Description Overview Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards. Your Growth Path Restaurant Supervisor/Banquet...Full timePart timeShift workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
