Appointment Coordinator

Surgery Scheduler / Appointment CoordinatorShriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status.The Surgery Scheduler / Appointment Coordinator is responsible for coordinating all aspects of surgical scheduling for pediatric patients, including collaboration with physicians, care managers, and external surgery centers. This role ensures accurate and timely scheduling of pre-op and post-op appointments, verifies insurance, manages the arrival list, and supports department operations and communication. The position requires effective customer service, proficiency in scheduling software, and the ability to support patients and families throughout the surgical scheduling process.Key Responsibilities:Communicate surgical dates, prep instructions, and follow-up details to families and referring providersCoordinate with care teams, physicians, and anesthesia to confirm availability and appropriate block utilizationRespond to scheduling inquiries and resolve conflicts in collaboration with clinic and surgery staffSchedule all surgical cases, pre-op, post-op, and related ancillary appointments using Epic or other EMR systemsMaintain current waitlists, appointment logs, and arrival listsVerify and update patient demographics, insurance, referrals, and guardianship informationPrepare and distribute patient correspondence and surgery schedules in a timely and professional mannerAccurately enter surgical supply needs and notify staff of equipment coordination requirementsProvide backup support to registration and intake areas when necessaryParticipate in ongoing training to maintain proficiency in scheduling systems (e.g., Epic) and hospital protocolsEngage in departmental meetings, cross-training opportunities, and quality improvement initiatives to enhance workflow and patient experienceThis is a per diem position providing coverage as needed Monday through Friday 6AM - 5PM.Required Qualifications:High School Diploma/GEDProficiency in MS Office SuitePreferred Qualifications:Associate's degree1-3 yrs of administrative or scheduling experience in a healthcare settingProficient in EMR systems (Epic preferred)Working proficiency in SpanishCompensation is determined based on years of relevant experience and departmental equity.