Night Audit Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. At the Renaissance Newport Beach we pride ourselves on being the best employer in the area. Our culture, full benefit plans, including 401k with a company match and lucrative bonus programs, make a difference. We are looking for talented people who have a genuine passion for service. Job Description As a Guest Service Agent, you are the first point of contact and the lasting impression of our hotel. You’ll welcome guests with genuine hospitality, assist with check-in/check-out, resolve challenges with professionalism, and ensure every stay feels effortless. Duties And Responsibilities Welcome guests warmly, providing attentive and personalized service. Complete check-in/check-out efficiently, ensuring accuracy with reservations, payments, and room assignments. Verify credit cards/IDs, process payments, balance assigned house bank, and post charges to guest accounts. Share hotel amenities, promotions, and local recommendations to enhance the guest experience. Answer calls and messages promptly, offering clear, friendly communication. Handle guest concerns with empathy and ownership, turning challenges into positive outcomes. Stay calm and professional during peak times or emergencies. Collaborate with other departments to ensure seamless service delivery. Be knowledgeable of all emergency procedures and policies. Generate, print and distribute daily reports. Ensure the Night Audit procedures are followed with great attention to detail. Communicate all pertinent information to manager on duty. Follow set procedures on postings, charges, cashing checks, safe deposits, and refunds. All other duties as assigned. Other Regular attendance in conformance with the standards is essential to the successful performance of this position. Employees with irregular attendance may be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Violations may result in disciplinary action, up to and including termination of employment. What are we looking for? In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Supportive Functions Coordinate with bell staff for guest assistance. Manage guest mail, faxes, and small packages. Perform administrative tasks such as filing, copying, or assisting reservations/PBX as needed. Other duties as assigned by the leadership team. Physical Requirements Ability to stand/walk for extended periods (up to 8 hours). Frequent bending, stooping, and stretching. Lift/push/pull up to 50 lbs. regularly. Ability to move easily and use hands to perform job tasks. What We’re Looking For A warm, engaging personality with a passion for hospitality. Strong communication and problem‑solving skills. Ability to thrive in a fast‑paced environment. Previous hotel/front desk experience a plus, but not required as training will be provided. Compensation $24.00 – $25.00 per hour, depending on experience and location. Actual compensation packages are based on a variety of factors unique to each candidate, including skill set, experience, certifications, and location. In the United States, we are proud to be an Equal Opportunity Employer — veterans and disabled individuals are encouraged to apply. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Applicants with disabilities who need assistance or accommodation in applying for a position should contact the People department directly at a preferred location. #J-18808-Ljbffr Pyramid Global Hospitality