Sales Operations Analyst

Main Function : Provide a high level of customer service and support the sales team. Qualifications Bachelor’s degree or equivalent preferred Two years related experience Skilled in MS Excel, Word, PowerPoint Excellent communication skills, including ability to communicate effectively in English Excellent interpersonal skills Strong organizational skills Working Conditions : The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Key Relationships Customers PNY staff Procurement Engineering Manufacturing Shipping and Receiving Duties And Responsibilities : To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary point of contact for customers Support the sales team by managing administrative tasks and customer service inquiries Enhance sales efficiency and elevate customer service quality Identify and assess customer needs Ensure efficient resolution of customer issues across various channels Answer customer questions about products and services Handle customer inquiries, processing orders, updating and allocating backlog Coordinate the logistics of customer orders Maintain Account Specific Data, Routing Guides and price lists Assist the primary sales team with managing customer relationships Provide updates on order status and shipment schedules to customers Inform customers about any delays or changes in their order status Engage in interdepartmental collaboration to achieve shared objectives Efficiently handle the issuance and entry of RMAs, ensuring accurate documentation and timely resolution Initiate and process replacement sales orders to address customer needs, maintaining high standards of service and accuracy Heavy email correspondence Assist in other areas, as assigned Compensation : The base salary range for this position is $50,000 to $60,000; the exact salary depends on several factors such as experience, skills, education, and budget. Benefits Overview : We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans. #J-18808-Ljbffr