Service Referral Navigator

Job Description

Job Description

Program Description

In this new Clinical Support Program, Rising Ground will embed licensed professionals specializing in mental health, substance misuse, and intimate partner violence directly into child protective work in Brooklyn. These clinicians will collaborate closely with ACS staff and families to assess needs, provide tailored service recommendations, and ensure families are connected to appropriate supports. By integrating clinical expertise into frontline decision-making, Rising Ground will play a vital role in enhancing child safety and strengthening family outcomes across the borough.

About the Role

The full-time Service Referral Navigator serves as expert in identifying Brooklyn based resources for families supported through the CSP program. The navigator works collaboratively with the CPS team and the Rising Ground CSP clinical team, identifying appropriate service providers based upon specific needs identified, making referrals and appointments for families, and providing warm hand offs to community-based providers.

This position requires daily in-person presence at the ACS field offices in Brooklyn and travel within the community to community based providers. Occasional travel to other agency sites or meetings may also be required.

What You’ll Do

• Create and maintain a database of internal and community-based providers to meet the needs of families supported
• Create relationships with Rising Ground’s Access and Referral Department, internal programs, and community-based providers, ensuring that families supported have appropriate and timely access to care
• Ensure that warm handoffs occur in making referrals
• Act as a conduit for Rising Ground CSP clinicians and ACS Child Protective Specialists to ensure that Facilitate trainings as needed
• Participate in all relevant internal and external meetings

Your Qualifications

• Associates Degree minimum (Required)
• Meaningful commitment to partnering with families in a healing-centered, family-driven, anti-oppressive way
• Highly organized, self-motivated worker who can easily manage competing demands
• Creative problem-solver who anticipates challenges and seizes opportunities for collaboration
• Familiarity with Connections preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

No

Work Environment:

Clinic/Field/Corporate Office

Position Type/Expected Hours of Work:
This is a full-time position. Days may vary and hours of work in specified Brooklyn ACS Offices. Work hours are 9:00 am - 5:00 pm, 10:00 am - 6:00 pm,.

Additional Requirements:

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NY)
• Ability to travel to other Rising Ground sites (if required)
• Ability to travel into the community

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

By signing below, I acknowledge that I have fully read and understand my expectation to meet the requirements, essential functions, and duties of the position and represent that I am capable of doing so in a satisfactory manner.