Remote Customer Service Representative

Customer Support Specialist

A national organization that supports public health and benefits programs is hiring Customer Support Specialists to help people navigate eligibility, access to care, and program questions. This is a foot in the door with a large, established employer, and dependable performers are regularly extended and considered for further opportunities after the first 90 days.

If you are someone who shows up every day, learns quickly, and likes helping people solve real problems, this is a steady role with room to grow.

Take inbound and make outbound calls, giving clear and objective answers to questions about eligibility, policies, and access to care. Handle escalated concerns with patience and professionalism. Review and process documents related to income, identity, and eligibility verification. Stay current on program policies and apply them accurately using your resource materials.

High school diploma or GED. At least one year of relevant professional experience, or an equivalent mix of education and experience. Strong communication skills and reliable, consistent attendance, which is the single biggest driver of success and extension in this role. Bilingual candidates are strongly encouraged to apply.