Personal Injury Intake Specialist

Job Description

Job Description

Our law firm is looking for an Intake Specialist to join our fast‑moving personal injury team. In this role, you’ll engage daily with prospective clients, insurance carriers, attorneys, and members of our support staff within a highly dynamic, high‑volume environment.

Roles and Responsibilities:

• Serve as the first point of contact for potential new clients and assure their experience is exceptional
• Conduct a comprehensive intake screening process to access case viability
• Assure completion of all intake documentation
• Communicate daily with clients, insurance adjusters, and medical providers
• Schedule client’s initial doctors’ visits to assure proper treatment plan
• Coordinate with a team of attorneys, paralegals, and secretaries to effectively manage case load to move files towards pre-suit

Knowledge, Skills, and Abilities:

• Bilingual - English and Spanish (required)
• Strong work ethic and ability to thrive in a fast-paced work environment
• Compassion for the injured
• Experience in personal injury (preferred)
• Organized and detail oriented self-starter
• High energy personality
• Excellent written and verbal communication skills
• Experience using Microsoft Office and Word
• Experience in Filevine (a bonus!)

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Supplemental insurance plans
• Flexible spending account
• Life insurance
• Paid time off
• 401k and Profit Sharing
• Opportunities for advancement

Experience:

• Personal Injury: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person