General Manager

Business Operations - Portland, OR - Full Time At 2 Brothers Moving & Delivery our mission is to remove the fear from moving by providing a seamless, premium experience built on trust, reliability, and expert care. We are headquartered in Portland, Oregon and are building toward 10 locations by 2033. Our growth and success stems directly from our people. We believe that hiring A-players who are passionate about their work and invested in our company creates the foundation for a thriving organization. 2 Brothers empowers people to grow in our core values. We create lifelong relationships, dig deep, lead from the heart, challenge the status quo, and make work fun. No industry revolution springs from individuals alone; it takes an entire team united behind something big. Together, we work hard, laugh a lot, and brainstorm nonstop. We use hundreds of Post-Its a week and give the best high-fives in town. If you're ready to join a team that values both excellence and enjoyment, we want to hear from you. Benefits of Career Opportunities at 2 Brothers: A work environment that encourages collaborative approaches to diverse challenges across departments Tuition reimbursement for approved courses and personal development workshops Support in time off with paid vacation, sick time, personal time and maternity/paternity Leadership retreats, personal development workshops, company events and gatherings Comprehensive health, dental, and vision insurance Profit-sharing bonus structure aligned with company performance Clear career advancement path as we scale to multiple locations We're seeking a General Manager to run our Portland operation. This is a player-coach role for someone who can read a P&L statement and handle a dispatch crisis at 7:00 AM. You'll own the financial performance of the branch, personally drive business development with realtors and commercial partners, and build a team that delivers exceptional service to our customers. The right person thrives on variety. One hour you're reviewing job costing reports, the next you're conducting a field estimate for a high-value move, then you're having coffee with a realtor to build a referral relationship. You are the decision-maker across operations, sales, and people, supported by an Assistant Operations Manager who handles daily execution and an HR Generalist who handles administration. You balance quality, efficiency, and volume without sacrificing one for the others. Responsibilities: Operations - Oversee dispatch and scheduling strategy to maximize crew utilization. Own fleet management, DOT compliance, and vehicle readiness. Manage vendor relationships and ensure warehouse operations support field needs. Serve as decision-making backup for daily operations with an Assistant Operations Manager handling 8-5 execution. Drive claims mitigation through quality standards and rapid settlement. Sales & Business Development - Personally build and maintain referral relationships with realtors, property managers, and commercial accounts. Conduct field estimates for complex and high-value moves. Oversee the sales team's performance against revenue targets and monitor conversion quality. Own reputation management including Google Reviews. People Management - Serve as the decision-maker for hiring, promotions, and performance management across operations and sales, with HR handling administration. Maintain an always-hiring mentality to build bench strength. Own workplace safety and OSHA compliance. Build culture through huddles, recognition, and crew morale initiatives. Strategic Planning & Reporting - Participate in leadership meetings and complete quarterly priorities. Conduct monthly P&L reviews and present to ownership. Review job costing reports and investigate variances. Monitor labor percentage, margins, and cash flow standards. This role reports directly to the CEO/Visionary. Full-time position based on-site in Portland, Oregon. This is a hands-on leadership role requiring field presence for estimates, business development, and customer interactions. You will split time between office-based management work and being out in the field with crews, customers, and referral partners. Qualifications: 5+ years progressive operations management experience, preferably in moving, logistics, or service industries Demonstrated P&L ownership with track record of hitting financial targets Experience managing teams of 15+ with multiple direct reports Experience building B2B referral relationships or partnership networks Strong financial literacy including job costing, labor management, and margin analysis Customer-facing experience with consultative or estimate-based selling Proven ability to balance quality, efficiency, and volume simultaneously EOS/Traction experience strongly preferred Valid driver's license; willingness to drive company vehicles occasionally Bilingual English/Spanish preferred but not required Compensation: $105,000 - $140,000 total compensation including base salary and quarterly profit-sharing bonuses. Comprehensive benefits package including health, dental, vision, and 401(k). #J-18808-Ljbffr