Operations Supervisor

Job Description

Job Description

PRINCIPAL DUTIES:

• Oversees the bargaining operation staff: includes hiring, disciplining, monitoring job performance, ensuring competency levels, recommends appropriate training, and conducts performance appraisals as required.
• Reviews and maintains daily pre-trip reports and coordinates vehicle repairs and maintenance with Fleet Manager; assumes responsibility for vehicle keys.
• Monitors and maintains equipment inventory including traffic control devices and shop tools; coordinates physical count of inventory with warehouse personnel; reports high/low levels of equipment to determine whether equipment should be replaced, repaired or refurbished.
• Makes recommendations to the Rentals Manager regarding major equipment purchases and generates material requests from the Company's main warehouse and/or the Sign Shop.
• Issues Company shirts, communication devices and appropriate personal protective equipment to crew members.
• Oversees, approves and ensures that internal paperwork related to the bargaining operation staff flows in a timely manner, and in accordance with established department procedures.
• Responsible for the maintenance, security and upkeep of the Rentals facility.
• Coordinates with Dispatchers to prepare orders, schedule shop work and schedule sufficient labor to meet customer / work order requirements.
• Assists Manager with special events and special projects, as needed.
• Uses delivery tags, GPS to monitor crews for delivery of timely, accurate and quality services.
• Assists with walk-in, phone, emailed orders for rentals and traffic control services, as well as emailed job orders from other internal departments.
• Conducts regular safety meetings for the department as well as the safety and environmental inspections of facilities and job sites.
• Investigates damages to equipment, employee injuries and customer accidents in a timely manner, submits appropriate accident reports and documentation in conformance with Company policies to the Safety Department and consults with the Rentals Manager on appropriate disciplinary action.
• Receives customer complaints, investigates issues and resolves routine problems. Consults with Oahu Rentals Manager on problematic customers to ensure timely resolution of issues and to maintain positive customer relations. Conducts follow-up calls with customers to verify service quality

PRINCIPAL REQUIREMENTS:

Skills/Knowledge: Working knowledge of Word, Excel, Email. Adaptable to in-house software. Keyboarding skills sufficient to complete tasks in a timely manner.

Calculator 10 key by touch helpful

Math Uses basic math functions to perform daily tasks.

Reading Must be able to read and understand business documents, read road maps and basic construction plan sheets

Licenses Valid Hawaii driver's license and favorable driver history record, must be able to pass DOT physical to meet driving requirements

Other Good organizational/administrative skills to multi-task effectively.

Ability to work independently and complete tasks in a timely manner.

Excellent interpersonal skills to ensure effective internal and external communications as well as initiate/promote sales of products and services.

Education: Degree in sales, marketing, business management, construction, civil engineering, general studies preferred. May substitute education with years of experience. Ability to maintain a Class 3 Drivers License.

Experience: Supervisory experience and/or (1) year experience in a similar operation, such as equipment rental operation, sales/retail environment, civil construction, government agency related to road work and/or safety. Familiarity with traffic control and general industry safety, or equivalent combination of education/experience.

EOE / M / F / V / Disabled