Aquatics Manager

Aquatics Manager Position

The Aquatics Manager position with British Swim School is responsible for the day-to-day operations of the aquatics program and customer service interactions. Priorities include ensuring the British Swim School program is delivered according to brand and safety standards, instructor team management, initial and ongoing training, customer conversations as well as teaching lessons. This position will also require due diligence with tracking required certifications for instructors as well as continuing the employee's development and competency and skills.

Your typical responsibilities include:

• Teach and lead swimming lessons with enthusiasm and fidelity to the British Swim School curriculum.
• Train aquatics instructors in the British Swim School curriculum and ensure quality of lessons being delivered remains consistently excellent across all locations.
• Track and communicate individual swimmer progress and ensure each swimmer is progressing as expected or help develop an action plan to overcome obstacles.
• Manage pool lesson schedule, and swimmer move-ups to new levels.
• Address and document employee, customer, and pool incidents that occur.
• Help interview, onboard, and manage employees to maintain a smooth execution of daily aquatics and service operations.
• Travel between locations in Cypress and Spring is expected regularly. Shifts will be weekday afternoon/evenings and weekend mornings.

Primary location for most shifts is 17800 FM 529 Houston, TX 77095 (Tue. 3:00 pm - 8:00 pm, Thur 3:00 pm - 8:00 pm, Sat 10:00 am - 3:00 pm, Sun 8:30 am - 2:00 pm) weekends mandatory. Other locations include:

• 12304 Barker Cypress Rd Cypress, TX 77429 (Mon. 3:00 pm - 8:00 pm, Wed 3:00 pm - 8:00 pm, Sat 8:30 am - 2:00 pm)
• 1000 Lake Plaza Dr Spring, TX 77389 (Mon. 3:00 pm - 8:00 pm, Wed 3:00 pm - 8:00 pm, Thur 3:00 pm - 8:00 pm, Sat 8:30 am - 2:00 pm)

Minimum qualifications include:

• High School diploma or equivalent
• Excellent interpersonal communication and organizational skills.
• Proficient in Microsoft Office products.

Preferred qualifications include:

• 1+ years of customer service and/or management experience.
• Experience in swimming and fitness teaching/management is preferred. A specialist aquatics qualification is desirable, but not required.
• Lifeguard, CPR, First Aid Certifications, may be obtained during training.

Here at British Swim School, we strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer". Compensation: $19.00 - $21.00 per hour.