Hospital Account Support Specialist

Job Description

Job Description

ABOUT THE ROLE

As a Trainer & Account Support Specialist, you will be the on-the-ground expert ensuring every hospital that partners with Surfacide gets maximum value from their Helios+ UV-C system. Your primary focus is training — educating clinical and environmental services staff, embedding best practices into daily workflows, and ensuring consistent, confident use of our technology across every department you serve.

 

This is a great opportunity for a motivated, people-oriented professional who enjoys being in healthcare environments, loves teaching, and wants a role where they can see the direct impact of their work on patient safety.

 

WHAT YOU’LL DO

Training & Education

• Deliver role-specific, hands-on training to clinical staff, EVS teams, and department leads across assigned hospital accounts
• Develop a deep command of Surfacide’s training curriculum, best practices, and system operation protocols
• Conduct ongoing refresher training as staff turns over or as new departments onboard the Helios+ system
• Serve as the go-to resource for staff questions, troubleshooting, and day-to-day system guidance
• Track training completion and document staff certifications within each account

 

Implementation Support

• Support onboarding and go-live of the Helios+ UV-C system, helping hospitals integrate the technology into existing clinical workflows
• Facilitate workgroup meetings during and after implementation to keep onboarding on schedule and address any workflow challenges
• Conduct walkthroughs and workflow assessments to identify the best deployment approach for each department or care setting

 

Client Support & Communication

• Serve as a consistent, trusted point of contact for day-to-day client needs following implementation
• Keep clients informed about product updates, software enhancements, and new training resources
• Keep accurate, up-to-date records in CRM — including training logs, contacts, and key communications
• Participate in periodic check-ins with hospital contacts to ensure ongoing satisfaction and system utilization

 

WHAT WE’RE LOOKING FOR

• A natural teacher and communicator — you enjoy explaining concepts clearly and making people feel comfortable learning something new
• Comfortable in hospital and clinical settings — you can navigate a busy healthcare environment with professionalism and confidence
• Highly organized — you manage your time well, follow through on commitments, and keep detailed records
• Self-motivated and dependable — you take ownership of your accounts and don’t need to be micromanaged
• Adaptable — no two hospitals are the same; you can read a room and adjust your approach based on your audience
• Background or coursework in healthcare, public health, life sciences, education, or a related field is a plus — but not required
• Bachelor’s degree or equivalent experience preferred

 

ADDITIONAL REQUIREMENTS

• Business travel required (75%)
• Vendor credentialing and compliance with hospital vaccination requirements will be required
• Must be able to lift and carry up to 50 pounds occasionally and 25 pounds frequently, with or without reasonable accommodation.

\nCompany Description

ABOUT SURFACIDE
Founded in 2010, Surfacide is a leading UV-C technology and infection prevention company dedicated to creating cleaner, safer environments through scientifically proven, hospital-grade solutions. Proudly designed, engineered, and manufactured in Waukesha, Wisconsin, our patented Helios+ UV-C System is the world’s first FDA-authorized Whole Room Microbial Reduction device — deploying 3 emitters in a single cycle with no repositioning required.

With installations across 600+ hospitals, long-term care communities, and public venues worldwide, Surfacide is at the forefront of next-generation patient safety — bridging the gap between traditional cleaning methods and the future of infection prevention.

Company Description

ABOUT SURFACIDE\r\nFounded in 2010, Surfacide is a leading UV-C technology and infection prevention company dedicated to creating cleaner, safer environments through scientifically proven, hospital-grade solutions. Proudly designed, engineered, and manufactured in Waukesha, Wisconsin, our patented Helios+ UV-C System is the world’s first FDA-authorized Whole Room Microbial Reduction device — deploying 3 emitters in a single cycle with no repositioning required.\r\n\r\nWith installations across 600+ hospitals, long-term care communities, and public venues worldwide, Surfacide is at the forefront of next-generation patient safety — bridging the gap between traditional cleaning methods and the future of infection prevention.