Customer Service Representative

Customer Service RepresentativeThe role of a Customer Service Representative is to interact with the customers, understand their issues, take down their requests and orders, and provide them direction on resources available to them. Be able to understand and clearly explain to doctors over the phone and through email Versah's products and how to use them with different implant systems and in clinical procedures.This position is located in Jackson, Michigan.Duties/Responsibilities:Interact with Versah customers over the phone and emailAnswer questions about Versah's products and servicesProcess orders and transactionsExplain clinical procedures and help direct customers to online resourcesResolve issues and troubleshoot technical problemsDeliver information about a company's offeringsProvide proactive customer outreachHandle customer complaintsCollect & analyze customer feedbackDevelop and document knowledge into helpful contentJob requirements:HS Diploma or equivalent1-3 years' experience in a customer service-related fieldBilingual preferredExcellent written and verbal communication skills are needed as well as proficient in MS Word and Excel.Excellence in accuracy and attention to detail.Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations.Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed.Target Market Salary Range: $21.60 - $26.40 per hourOperating Company: Nobel BiocareEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.