Business Systems Analyst

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Business Systems Analyst will support all areas of IT by understanding the diverse business need and product offerings in CargoWise, as well as the technology systems that support our business. This position will primarily focus on our customers’ business needs and offer products and/or solutions to meet those needs. Responsibilities Working with customers and/or business stakeholders to accurately capture business requirements for new projects and customer onboarding using CargoWise Work with IT team members to review and clarify requirements as needed and act as the liaison between business project stakeholders and IT Responsible for technical documentation of system components and processes Maintains and manages customer service requests that are routed via our Service Desk Manages and monitors existing functionalities and defines new functionality as needed for application integrity Interfaces with internal and external technical staff to define application solutions and resolve problems as needed Manage incident workflow from initial reporting to final resolution including incident handoffs with outsourced 3rd party organizations Collaborate with IT to develop detailed project specifications Conduct testing and deliver training related material for new customer IT enhancements Contribute to a knowledge base of known problems and resolutions for customers and sales to resolve problems on their own Other duties and responsibilities as assigned. Qualifications Industry Experience: Experience in transportation, logistics, supply chain, or warehousing and storage industries. CargoWise Experience: Working knowledge of CargoWise, including hands-on experience using the platform. Teamwork & Collaboration: A collaborative team player who builds positive relationships, treats others with respect, and demonstrates AIT's core values. Accountability & Ownership: A strong work ethic with the ability to work independently, take initiative, and demonstrate ownership and accountability for results. Growth Mindset: A commitment to continuous learning and improvement, with a willingness to embrace change, explore new ideas, and identify opportunities to improve processes. Customer Focus: A customer-service mindset with the ability to build strong relationships and deliver a positive experience to both internal and external customers. Other Skills We Hope to See: Minimum 5 years related work experience and / or training Ability to effectively present and promote technology and respond to questions from groups of managers, customers, and co-workers Work with customers to resolve their business problems or inefficiencies using technology and business process Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr AIT Worldwide Logistics, Inc.