Help Desk Analyst I

Job Description

Job Description

We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Walnut Creek, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving everyday desktop issues, preparing equipment for deployment, and creating a reliable workstation experience in a Windows-based environment. The role supports multiple nearby sites with limited travel, while primarily working from the Walnut Creek location.

Responsibilities:
• Deliver first- and second-level technical assistance for hardware, software, and workstation-related issues.
• Diagnose common desktop problems and restore functionality for users in a timely manner.
• Replace computers and related equipment as needed to maintain business operations.
• Prepare and configure workstations for new and existing employees, including peripherals and standard desktop tools.
• Perform computer imaging and device setup to support consistent deployment standards.
• Support users across multiple local sites, with occasional travel between locations when required.
• Maintain Windows-based desktop environments and assist with routine endpoint support tasks.• Experience providing Level 1 and Level 2 help desk or desktop support.
• Working knowledge of Microsoft Windows 10 in a business environment.
• Hands-on experience with computer imaging and desktop deployment processes.
• Ability to install, configure, and troubleshoot desktop hardware and peripherals.
• Strong problem-solving skills with a customer-focused approach to support.
• Comfortable traveling minimally between nearby support locations as needed.