Senior Practice Coordinator

Department: 02408 WFBMG University Group Practice: Winston Salem Stratford - Surgery: Orthopedics

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

Monday - Friday 8am-5pm

Pay Range:

Overview

The Practice Coordinator supports the Practice Manager in the day-to-day operations of the practice to ensure efficient, high-quality patient care. This role partners closely with clinical and administrative teams to support workflow, staff coordination, compliance, and patient satisfaction.

Education & Experience

• Associate’s degree in healthcare, business management, or a related field preferred
• Or an equivalent combination of education and relevant experience

Key Responsibilities

Operations & Practice Support

• Partner with the Practice Manager to implement and support practice policies, procedures, and operational initiatives
• Assist with daily operations to ensure efficient, cost-effective delivery of healthcare services
• Support coordination of staffing, scheduling, and resource allocation (staff, space, and equipment)

Patient Experience & Service Excellence

• Promote high-quality patient care by ensuring adherence to clinical guidelines and service standards
• Assist with resolving patient concerns related to billing, care, or service experience
• Foster strong collaboration between clinical and administrative teams to enhance patient satisfaction

Staff Coordination & Human Resources Support

• Provide administrative oversight of practice staff in coordination with leadership
• Assist with scheduling, including vacation and coverage planning
• Support performance management processes, including feedback, coaching, and development recommendations

Financial & Business Operations

• Support budget monitoring and expense management within assigned authority
• Assist with tracking operational performance and resource utilization
• Participate in marketing and outreach efforts to promote practice services

Compliance & Quality

• Ensure adherence to regulatory requirements including OSHA, HIPAA, CLIA, and coding standards
• Support quality improvement initiatives and compliance audits
• Maintain accurate documentation and practice records

Communication & Coordination

• Serve as a liaison between providers, leadership, and external partners to facilitate communication and operations
• Coordinate meetings, communications, and practice initiatives
• Assist with facility-related needs, including safety planning and coordination of maintenance issues

Skills & Qualifications

• Strong organizational and multitasking abilities
• Effective communication and interpersonal skills
• Ability to work collaboratively in a fast-paced healthcare environment
• Knowledge of healthcare operations, patient flow, and practice management preferred
• Proficiency with Microsoft Office and healthcare systems preferred

Additional Responsibilities

• Participate in team meetings and continuous quality improvement initiatives
• Perform other duties as assigned to support practice operations

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.