Area Supervisor (bi-lingual English/Spanish)

Job Description

Job Description

Overview:

Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25+ years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.

Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset, and we take great care to find highly qualified candidates that share our commitment to growth and excellence.

Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our headquarters are located at 151 Dixon Avenue, Amityville, NY, and is an upscale and professional building.

AREA SUPERVISOR – KEY RESPONSIBILITIES

• People Leadership & Staff Development

• Coach, mentor, and develop Custodial Technicians using "The Imperial Way" cleaning standards, fostering a culture of excellence and continuous improvement.

• Recruit and interview Custodial Technician candidates, playing an active role in building a high-quality field team.

• Train employees on janitorial best practices, administrative tasks, and company standards to ensure consistent, high-quality service delivery.

• Address employee performance issues promptly and administer progressive discipline in partnership with RM/DM oversight as needed.

• Client Relations & Service Excellence

• Serve as the primary point of contact between field Custodial Technicians and internal operations, ensuring seamless communication and service continuity.

• Maintain regular oversight of all assigned client accounts to ensure customer satisfaction and uphold Imperial's service standards.

• Meet KPI metrics for client touch bases, ensuring all customers receive consistent, proactive communication and follow-through.

• Respond promptly to client emergency situations, including availability during evenings and weekends as needed.

• Operations & Workforce Management

• Manage staff scheduling and employee callouts to ensure all client locations maintain appropriate coverage at all times.

• Monitor team time and attendance, ensuring compliance across all employees within the assigned district.

• Communicate assignment changes, company updates, and important reminders to Custodial Technicians in a timely manner via email and WhatsApp.

• Substitute for Custodial Technicians at client accounts when necessary to maintain uninterrupted service.

• Logistics & Safety

• Ensure all client locations are adequately stocked with the supplies necessary to deliver excellent cleaning services, submitting and delivering supply orders as needed.

• Report all workplace accidents and injuries to the corporate office in a timely manner in accordance with company policy.

OTHER JOB DUTIES:

• All other tasks as assigned by management.

Applicants must be 18 years of age or older to be considered for employment.