Commercial Lines Customer Service Agent
The Jonus Group
Job Description Customer Service Representative
Job Summary Seeking a dedicated and detail-oriented Customer Service Representative to join a Property & Casualty division. In this role, will provide responsive and accurate support to commercial insurance clients, ensuring a consistently positive client experience. You will collaborate with producers and account managers to service accounts, process policy changes, coordinate renewals, and deliver exceptional service.
Compensation Package
Client Service & Communication
#LI-TA1
Job Summary Seeking a dedicated and detail-oriented Customer Service Representative to join a Property & Casualty division. In this role, will provide responsive and accurate support to commercial insurance clients, ensuring a consistently positive client experience. You will collaborate with producers and account managers to service accounts, process policy changes, coordinate renewals, and deliver exceptional service.
Compensation Package
- Competitive salary based on experience and qualifications
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and industry certifications
Client Service & Communication
- Manage communications related to renewals, policy changes, audits, and billing.
- Respond promptly to client inquiries regarding coverage, billing, and claims.
- Issue certificates of insurance and maintain accurate policy documentation.
- Service a portfolio of commercial accounts across various industries.
- Process endorsements, cancellations, certificates, and other policy changes.
- Organize and prioritize workflows for an assigned book of business.
- Prepare and review renewal submissions, applications, and proposals for new and existing business.
- Coordinate with underwriters and carriers to obtain quotes and coverage options for renewal business.
- Support producers and account managers in marketing new and renewal business, with a focus on retention.
- Understand complex exposures, including specialty product lines.
- Partner with sales professionals to evaluate exposures, analyze loss trends, and recommend appropriate coverage solutions.
- Collaborate with producers, underwriters, and internal team members to deliver seamless client service.
- Use agency management systems accurately and timely to enter and maintain all required information.
- Ensure adherence to industry regulations, company standards, and client requirements.
- Education : High school diploma or equivalent required; associate or bachelor's degree preferred.
- Licensing : Active Property & Casualty (P&C) insurance license or ability to obtain within a specified timeframe.
- Experience : Two or more years of commercial lines servicing experience preferred.
- Knowledge : Working knowledge of commercial insurance products (e.g., general liability, property, workers' compensation, auto, umbrella).
- Technical Skills : Proficiency with agency management systems (e.g., Applied Epic, AMS360, or similar).
- Communication : Strong written and verbal communication skills.
- Organizational Skills : Excellent organizational and time-management abilities.
- Attention to Detail : High level of accuracy and attention to detail.
- Professional Development : Demonstrated interest in continuing to build industry knowledge and expertise.
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Vacancy posted 1 day ago
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