Medical Support Assistant

VA Careers - Medical Support Assistant

The incumbent serves a foundational role within the VHA Patient-Aligned Care Teams transformation initiative. Patient care is delivered in a team-based model known as the PACT team let. Members of the team let include the MSA, a Registered Nurse Care Manager, a Clinical Associate and a Primary Care provider. The team let provides many of the healthcare needs for an assigned panel of patients. The team let workers collaboratively with other members of an expanded health care primary care team including pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.

GS-5 Level: This is the full performance level MSA position. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage.

Work Schedule: Monday-Friday, 8:00 am - 4:30 pm

Telework: Not Available

Virtual: Not Available

Financial Disclosure Report: Not required.

Compressed/Flexible: Not Available

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Functional Statement #: 000000