Medical Receptionist

The Opportunity The Opportunity As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner. This is the perfect opportunity for someone who’s looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply! Your Impact Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. Welcome and greet patients to the clinic with a friendly and professional demeanor. Register patients efficiently, ensuring completion of all required forms with accurate information. Handle insurance and billing inquiries, providing clear and concise information to patients. Aid ill or distraught patients as necessary and with available resources. Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies. Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment. Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules. Assist in scheduling specialist referrals as needed for patient follow-up. Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. Front Desk Management: Answer and direct phone calls in a professional and timely manner. Keep the reception area organized and tidy, creating a welcoming environment for patients. Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. CMD Technology & Offerings Expert: Become familiar with scope of services provided at CMD and costs affiliated with all services. Navigate and utilize various software systems for reservation scheduling and electronic medical records. Required Availability Must be able to work 12-hour shifts in consecutive and/or non-consecutive days. For full-time: three (3) 12-hour shifts per week with at least four (4) shifts a month on a Saturday or Sunday. For part-time: two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. For per diem: four (4) 12-hour shifts per month, ideally one shift per week. Flexibility to work nights, weekends, holidays. When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute. Who You Are Education: High School Diploma or GED required. Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness with colleagues and patients. Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks in a fast-paced environment. Compassionate, authentic, and patient focused: Supports patients through kindness and contributes to a sense of belonging. Technically savvy: Proficient with Microsoft Office Suite or related software. Effective communicator and cross-collaborator: Builds positive relationships with patients, team members, and stakeholders across the organization. Excellent team player: Works well with others and contributes to a strong team dynamic. Driven and self-motivated: Able to work independently, shows initiative, and seeks improvements to benefit patients and the organization. Strong analytical and problem-solving skills: Able to interpret applicable laws, guidelines, regulations, and policies as they apply to operations. Trustworthy: Maintains confidentiality and handles patient information in accordance with HIPAA. Bonus Qualifications Medical Receptionist certification Previous experience in a medical receptionist role or similar customer service position Familiarity with medical terminology and basic knowledge of insurance processes Experience using electronic records management software and related programs used for medical registration and HIPAA documentation Experience working with insurance billing and coding information Pay Transparency In order to maintain equity among team members, ConvenientMD has established defined hourly pay ranges for each role. Individual pay is determined based on a variety of factors, including location, years of relevant experience, market conditions, and budget considerations. The pay range listed reflects the potential compensation for this role within this region. Final compensation is determined at the conclusion of the interview process. If your desired compensation falls within the listed range, we encourage you to apply and learn more. Hourly Pay Range for this Position: $20 USD - $25 USD Why You’ll Love Working With Us Collaborative team environment that encourages professional growth Urgent care services at no cost to our team members and their families Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance 401k match after one year of service Access to our primary care (depending on location) Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families Employer rewards and discounts on services and products such as hotels, travel, entertainment, restaurants, and more There is a job and then there is purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and refine your skills. Applicants rarely meet every single job requirement, and we are committed to a strong sense of belonging for all team members. Our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect that makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to penalties and civil liability. #J-18808-Ljbffr