Client Manager, Premier

Client Manager, Premier Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine? Are you a team player who is adept at collaborating across internal teams? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Client Manager who will be the main contact for client relationships. This role is directly accountable for client retention, satisfaction, and enhancing the client experience. You are A proactive client advocate focused on delivering an exceptional customer experience A relationship builder who partners effectively with clients, brokers, and internal teams A strategic thinker who uses data and insights to drive client retention, satisfaction, and growth A consultative problem-solver who aligns tailored benefit solutions to client needs A collaborative team player who thrives in cross-functional environments Adaptable and resilient in a fast‑paced, evolving business landscape An effective communicator with strong presentation, negotiation, and influencing skills Highly organized with strong time management and attention to detail Confident, positive, and solutions‑oriented in all client interactions Committed to upholding Guardian’s values: People Count, We Do the Right Thing, and We Hold Ourselves to Very High Standards You will Assume overall responsibility for management of clients (100‑1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved. Build strong relationships with clients and brokers/consultants. Work closely with the respective sales team on account management strategies and positions. Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs. Balance the needs of the client with those of the business. Achieve yearly financial growth goals. You have BA or BS degree preferred or equivalent work experience. Minimum of 3 years experience in account management, sales; Group insurance experience a plus. Strong customer service acumen. Demonstrated success in dealing with brokers/consultants as well as sophisticated clients. Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client. Proficiency in key technology platforms: Microsoft Office suite, Tableau, Salesforce. Ability to flex environments, operate & build rapport effectively both in virtual and in-person settings. Adaptability to changes in a fast‑paced and dynamic environment. Depth of experience and knowledge of relevant industry products and processes including Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes. Consultative selling, negotiation, and influencing skills. Virtual communication, presentation, consultative selling, and relationship building skills. Team player with ability to build relationships and effectively interact internally and externally with people at all levels. Collaboration across internal teams including collaborative selling. Strategic and critical thinking with basic math skills. Openness to change and new ways of working to drive results and maximize the current broker base. Sound judgment, conflict management, confidence, optimism, and positive attitude. Advanced organizational and time management skills. Must achieve required industry licensing within 90 days of hire and maintain license through continuing education. Location Dallas/Fort Worth, TX Up to 25% travel within the U.S. Salary Range $54,690.00 – $89,850.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectionate or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. Please note: this resource is for accommodation requests only. For all other inquiries related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. To be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship. #J-18808-Ljbffr