Commercial Operations Specialist

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our Biotech clients who researches develop and commercializes drugs. The company focuses primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza, including Harvoni and Sovaldi.



Position: Commercial Operations Specialist
Location: Foster city, CA 94404
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description :

• Client Sciences is seeking operational support for the Sales Operations team.
• The role will report to the Sr. Director, Sales Operations, with dotted line management by the leads of the areas it will support.
• Support will focus on Fleet Operations, Sample Operations, and Field Enablement

Fleet Operations:

• Manage new vehicle orders and status of surplus vehicle assignments, state transfers, and vehicle disposals/remarketing requests with suppliers
• Audit Fleet data for accuracy and identify discrepancies requiring correction
• Assist Fleet lead with driver compliance through review of driver records
• Monitor vehicle registration renewals for timeliness, escalate/notify Fleet lead of outstanding driver requirements for follow up with field leadership
• Generate routine Fleet reports, dashboards, and performance metrics
• Maintain Fleet-related sustainability reporting

Sample Operations:

• Coordinate Sample Operations activities related to:
  • Training verification
  • Inventory reconciliation, audit preparation, and follow-ups
  • Practitioner Authorization Change (PAC) forms and account updates in CRM
• Triage field inquiries as first line of support related to sample ordering, storage, accountability, and compliance
• Assist with investigation support and documentation compilation for:
  • Sample discrepancies
  • Loss/theft reports
  • Regulatory or internal audit requests

Field Enablement:

• Review exhibit and sponsorship escalations for:
  • Completeness and policy alignment (letters of intent, agendas, required documentation)
  • Date accuracy, cost accuracy, and lead-time requirements
• Monitor post-event attestation completion
  • Track missing or late attestations, ensuring compliance closure for all events
• Licensing and Credentialing
  • Escalation support to facilitate timely completion of jurisdiction submissions & renewals

Qualifications:

• 6 years pharmaceutical/biotechnology experience (including internship experience)
• Field Sales or Commercial Operations experience
• Microsoft Office proficiency required (Excel, PowerPoint, Word, Outlook)
• Experience with AI tools highly preferred (CoPilot, ChatGPT, Claude, etc.)

TekWissen® Group is an equal opportunity employer supporting workforce diversity.