Collections Supervisor

Collections Supervisor

Location: Levittown, PA 19057 (Hybrid) Pay Rate: $33.00–$36.00 per hour Position Type: Contract (W2), with potential for temp-to-perm conversion Schedule: Hybrid, 3 days onsite and 2 days remote (fully onsite for the first few weeks during training)

Job Summary The Collections Supervisor oversees accounts receivable processing and ensures a high level of customer service. This role also supports the overall management of the department, including developing and improving operational goals for the team.

Essential Duties and Responsibilities

• Review collection reports to assess collection status and outstanding balances, and evaluate the effectiveness of current collection policies and procedures
• Prepare and deliver monthly A/R reports to senior management
• Collect past-due receivables
• Manage the hold process for customer accounts
• Research and resolve customer disputes in partnership with sales, customer service, and the customer
• Review past-due accounts and recommend placement with collection agencies when necessary
• Process credit card payments and customer refunds
• Train new team members
• Support the manager with special projects and other duties as assigned

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field
• 5+ years of collections experience, including at least 3 years in a supervisory or management role
• Strong analytical skills
• Experience with SAP, warehouse management software, or a similar ERP system preferred
• Strong computer skills, including Google Workspace and Excel
• Excellent interpersonal and communication skills