Digital marketing operations manager

Job Description

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Digital Marketing Agency Operations Manager (Remote Team & Client Delivery)

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Company: Wise Advertisement LLC

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Location: Remote (Arizona-based company)

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Employment Type: Full-Time

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Compensation: $65,000–$95,000 annually for US-based candidates, depending on experience

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Reports To: Founder & CEO

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About Wise Advertisement

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Wise Advertisement is a growing, AI-powered digital marketing agency specializing in helping dental practices, healthcare organizations, and other businesses attract more customers, increase revenue, and streamline operations.

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We provide comprehensive marketing solutions, including SEO, Google Ads, Meta Ads, social media management, website development, CRM automation, AI-powered appointment booking, and performance reporting.

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Our team consists of approximately 20 remote professionals across multiple marketing and technical disciplines.

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We’re looking for a highly organized, proactive, results-driven Digital Marketing Agency Operations Manager who can take ownership of daily agency operations, lead our remote team, and ensure exceptional client delivery.

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This is not simply a project management position. We need someone who takes ownership, solves problems, drives execution, and makes things happen without constant supervision.

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Key Responsibilities

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1. Team Leadership & Accountability

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* Manage and coordinate approximately 20 remote team members and contractors across SEO, paid advertising, social media, content, web development, and automation.

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* Assign responsibilities, establish deadlines, and ensure accountability.

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* Lead regular team meetings and performance reviews.

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* Identify underperformance, bottlenecks, and resource gaps, and proactively resolve them.

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* Create a culture of ownership, efficiency, and continuous improvement.

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2. Project Management & Execution

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* Take full ownership of day-to-day project delivery across multiple client accounts.

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* Manage ClickUp to ensure every task has an owner, deadline, priority, and clear status.

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* Monitor progress, follow up on deliverables, and prevent missed deadlines.

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* Coordinate cross-functional teams to ensure projects are delivered on time and meet quality standards.

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* Anticipate potential problems and resolve them before they affect clients.

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3. Client Delivery & Communication

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* Oversee client onboarding, ongoing service delivery, and routine client requests.

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* Ensure client communications are timely, professional, and organized.

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* Coordinate with internal teams to resolve client concerns.

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* Monitor service quality, client satisfaction, and delivery commitments.

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* Escalate critical client issues to the CEO with proposed solutions.

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4. Operational Systems & Process Improvement

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* Develop and improve standard operating procedures (SOPs), workflows, and internal systems.

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* Identify opportunities to improve team productivity and operational efficiency.

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* Implement automations and AI tools to reduce repetitive work.

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* Build scalable processes that allow the agency to grow without increasing management complexity.

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* Improve communication and collaboration between departments.

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5. Performance Monitoring & Reporting

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* Track project deadlines, team productivity, workload, and client delivery performance.

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* Create simple weekly operational dashboards.

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* Provide the CEO with concise updates on completed work, upcoming priorities, risks, and decisions needed.

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* Recommend improvements based on performance data.

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Required Qualifications

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* 5+ years of experience in digital marketing agencies, including at least 2 years managing teams, projects, or agency operations.

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* Proven experience managing multiple client accounts and remote teams.

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* Strong working knowledge of SEO, Google Ads, Meta Ads, social media, website development, and digital marketing workflows.

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* Advanced experience with ClickUp, Asana, Monday.com, or similar project management platforms.

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* Excellent leadership, communication, organizational, and problem-solving skills.

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* Ability to prioritize competing deadlines and coordinate multiple departments.

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* Strong written and spoken English.

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* Ability to work independently, make decisions, and take accountability for outcomes.

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Preferred Qualifications

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* Experience managing 10–25 remote employees or contractors.

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* Background in dental, healthcare, or lead-generation marketing agencies.

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* Familiarity with GoHighLevel (GHL), CRM systems, marketing automation, and AI tools.

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* Experience developing SOPs, operational dashboards, and performance management systems.

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* Experience scaling an agency and improving delivery efficiency.

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* Familiarity with client retention and account management.

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Who We’re Looking For

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We want someone who:

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* Takes initiative: Doesn’t wait to be told what needs to happen.

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* Owns outcomes: Takes responsibility for execution, not just assigning tasks.

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* Moves quickly: Maintains momentum and follows through.

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* Holds people accountable: Is comfortable addressing missed deadlines and underperformance.

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* Solves problems: Brings solutions, not just problems, to leadership.

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* Thinks systematically: Builds processes instead of repeatedly fixing the same issues.

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* Communicates clearly: Keeps teams and clients informed without unnecessary meetings.

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* Has a growth mindset: Continuously identifies opportunities to improve operations.

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What Success Looks Like in the First 90 Days

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First 30 Days: Understand our clients, services, team structure, and workflows. Take ownership of ClickUp, task coordination, and team meetings.

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Days 31–60: Independently manage day-to-day delivery, improve accountability, reduce missed deadlines, and handle routine operational issues.

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Days 61–90: Run daily agency operations with minimal CEO involvement, maintain at least 90% on-time delivery, and free up 10–15 hours of the CEO’s time per week.

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Why Join Wise Advertisement?

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* Work directly with the founder of a growing AI-powered marketing agency.

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* Lead a talented international team across multiple disciplines.

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* Help build and improve the operational foundation of a scaling business.

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* Work with modern AI, marketing automation, and digital marketing technologies.

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* Opportunity to grow into a senior operations leadership role as the company expands.

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How to Apply

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Please submit your resume and a brief response to the following questions:

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1. How many people and client accounts have you managed simultaneously?

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2. What types of digital marketing agencies have you worked for?

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3. Describe a situation where you improved team accountability or fixed a major operational problem.

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4. Which project management platforms have you used, and how did you use them to manage team performance?

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5. If you joined an agency with 20 remote contractors, multiple client projects, and frequent missed deadlines, what would you do during your first 30 days?

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Applications without answers to these questions may not be considered.

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We are looking for a hands-on leader who can take ownership, execute consistently, and help us build a more efficient and scalable agency.