Spanish Speaking Patient Collections Specialist (on-site)

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.

We have an immediate non‑remote opportunity to join our growing company. We are currently seeking 3 full‑time (M‑F 8:00 am‑5:00 pm) Patient Collections Specialists for our Tracy, CA office. These individuals will be responsible for the following:

Responsibilities

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions taken in the appropriate systems and set next work date if follow‑up is needed.
• Confirm and update patient/guarantor insurance and patient demographic information; make appropriate changes and submit/re‑submit claims as indicated.
• Establish a payment arrangement with the patient/guarantor and follow‑up on all payment arrangement plans implemented.
• Document all patient complaints/disputes and forward them to the appropriate person for follow‑up.
• Perform other duties as needed.

Qualifications & Skills

• Excel in interpersonal communication and customer service; able to work independently and as part of a team.
• Excel in organizational skills.
• Possess strong attention to detail and follow‑through skills.

Required Qualifications

• High School graduate or equivalent.
• Bilingual (Spanish).
• Must type 25-45 words per minute.

Hourly Rate & Compensation

• Hourly Rate Pay Range: $17.00 – $19.00.
• Annual Range: $35,360.00 – $39,520.00.
• Annual O/T Range (5 to 10 hours per week @ 50 weeks): $6,375.00 – $14,250+.
• Note: Abundance of O/T available.

Bonus Opportunity

• Team Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year).
• Profit Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year).

Total Compensation Opportunity Examples

• Annual Base Pay: $41,735. (Estimated incl. 5 hrs O/T per week, low‑range production and profit bonus after 3 months).
• Annual Mid‑Range Pay: $54,315. (Estimated incl. 5 hrs O/T per week, mid‑range production and profit bonus).
• Annual Top Pay: $57,895. (Estimated incl. 5 hrs O/T per week, max production and profit bonus).

Benefits

• Medical, Dental, Vision, ER‑paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401(k) and Financial Wellness planning.
• Additional Benefits for Full‑Time Employees: 3 to 4 weeks of Paid Time Off.
• Holidays: 10 paid holidays per year.
• Vacation Benefit: At completion of 3‑month introductory period, vacation accrual up to a max of 40 hours in the first 23 months, at 24 months accrual up to a max of 80 hours with a rollover balance.
• Sick Benefit: Sick accrual begins upon date of hire up to a max accrual of 80 hours annually with a max usage of 48 hours annually with a rollover balance.