Service Manager

Overview Service Champions is a reputable Home Services Company that offers top-notch Heating, Cooling, Water, Electrical and Plumbing solutions to residential clients. With a commitment to excellence, customer satisfaction, and a team-oriented approach, we take pride in our work and strive to be the go-to choice for plumbing repairs and services in Northern California. We Have Been Voted A San Francisco Bay Area Top Workplace every year since 2016 and USA Top Workplace since 2022! We are hiring for a Service Manager to work out of our San Jose Service Center. The successful candidatewillbeable to work efficiently,havegreat attention to detail, have exceptional multi-tasking skills, be organized, and be able to perform in a fast-paced environment.This is asalaried, exempt, at-will position, withadditionalearning incentives.This is a full-time position.Must beable to work full shiftsas needed. Your place of work makes all the difference in your life. At Service Champions, we believe our employees are our strongest asset. We are continually seeking talented, hardworking, passionate individuals who are ready to join our team of premier Home Service specialists. Whether you have an interest in Heating, Cooling, Water Filtration, Water Heaters, Plumbing, Electrical or Customer Service—we have career options for you Prior Home Service Industry Paid training Many growth development opportunities We are pleased to share that Service Champions has received National recognition for being a top Workplace in the USA for the 2 nd year. This is in addition to winning the Top Workplace award on a local level for 7 consecutive years. These coveted awards are voted on by our own employees—over 400 team members strong and growing. When you step in the door at Service Champions you’ll feel the energy, passion, and kindness from all our employees because we hire for attitude and train for skill. What’s In It For Me? Annual salary range $85K - $115K + bonus opportunity Paid vacation, sick pay, holiday pay and birthdays off paid Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EAP, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth Responsibilities What Will I Do? The Service Manager is the leader and manager of the Service Techniciansat their assigned center. Primary responsibility is to provide leadership, coaching and training to the Service Techs andone on one mentoring of the Service Techs.Additionaltasks include client satisfaction, meeting budgeted sales,gross margin, and pre-tax profit. The Service Manager is expected to work withcross-functionalteams to ensure the center runs smoothly in all aspects. Directleadership and managementof theService team. Ensure techs are trainedinand perform all aspects of the Service Champions RelationshipBuilding Guide(RBG).Provide feedback and support for all Service Technicians to provideopportunitiesfor success in their careers.Lead all service technicians in exuding and “living” our Core Values. Client satisfaction is critical to our brand and growth of Service Champions.Resolvingany and allclient concerns and limiting future concerns is priority number one.This is measured by thecenter’sNPS score, with an expectation of 70. Working with the People Department to staff a top producingservice team. This includes but is not limited to: Retaining performing team members through excellent support andcommunicationincluding quarterly and annual reviews on time. Interviewing candidates and getting themintothe decision process that is best for their, andourcompany’s best interest. Team member developmentand discipline that rewardshard workand addresses underperforming team members. Support a work/ lifebalance while meeting the service demands of a World Class Service Organization. Own Safety forthe department includingVehiclecoaching, team Tailgates, IncidentReportsand incident investigation reporting. Lead training meetings individually and be in charge during companytrainingto make sure all team members use the time to improvetheir craft. This includesfacilitatingimpactful technical training, role play, SafetyTailgatesand EDICR training. Work with Dispatch to maximize our company plan of “dispatching for profits.” Work with the Operations Support Coordinator in managing the center’s service fleet to ensure proper inspections, maintenance,repairsand inventory are completed to support safe driving and an impeccably clean image in the community. Qualifications Do I Have What It Takes? Ability to performhigh priorityduties daily. Focused on quality and resultsdriven,attention to detail. Strong communicationand customer service skills, friendly and approachable Keenabilityto work accurately, efficiently, and manage multiple tasks. Be able to work independently as wellas willa team. Committed adherencetothe company’s core values and corepurpose. Basic computer skills Reliable and punctual attendance Excellent oral andwritten communication and interpersonal skills. Ability to fluently speak, read, write in the English language. Excel within a team environment and willing to support all areas of the business. Experience with Service Titan preferred, not required. #J-18808-Ljbffr