Sr. Conference Service Manager

What You’ll Do The Conference Services Manager (CSM) acts as the liaison between the hotel operations departments and the client. The CSM strives to achieve a balance between executed contracts, service and profitability. Through efficient management, communication and coordination of the conference requirements, the goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio visual provisions, storage and labor fees. Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments Ensure that all contracted groups are meeting or exceeding minimum food and beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client Obtain conference rooming lists, monitor cut-off dates, and obtain rooming lists by the due date and sales contract Assist conference clients with off‑premise (hotel) details Conduct tours for potential and booked clients Provide an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting set‑ups, client profiles, reservation pick‑up statistics and other pertinent information as outlined in the current departmental policies and procedures Prepare a comprehensive Post Conference Report on all conferences Complete and distribute banquet event orders, reports, and correspondence as may be required. Maintain accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate Internal Meeting Responsibilities include weekly BEO, sales, and operations meetings, as well as maintaining a local catering sales goal What You Bring 1+ years related experience in hospitality industry with solid knowledge of food and beverage and meeting room sets Thorough knowledge of property, space, food and beverage offerings and capacities High level of creativity, enthusiasm and flexibility Well organized, detail oriented and excellent follow‑up skills Superior writing skills and knowledge of Microsoft Office Delphi experience preferred, but not required Ability to be yourself, lead yourself, make it count Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. #J-18808-Ljbffr Kimpton Hotels & Restaurants