Support Representative

Support Representative

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Required skills include a high school diploma or GED equivalent, college coursework or degree, excellent customer service skills, and the ability to think critically and adapt to challenges. Comfortable handling phone conversations and emails professionally and efficiently. Comfortable using Outlook, Word, Excel, PowerPoint, and Teams. Desired skills include prior call center experience and experience in healthcare.

Description of Role/Responsibilities: As a Support Representative you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care. Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it's helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.