Technology Support Specialist III

Apply now Job no: 558287 Work type: Staff Location: San Diego Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location) Position Summary San Diego State University is seeking a highly skilled Technology Support Specialist III to provide senior‑level leadership and technical expertise in audiovisual (AV) technologies, instructional systems, and learning environments across campus. This role leads the design, implementation, integration, support, and lifecycle management of complex AV and instructional technology systems that support teaching, learning, collaboration, and university operations. Working independently under general supervision, the employee coordinates campus‑wide AV initiatives, develops scalable and standardized technology solutions aligned with university IT strategy, and partners with academic departments, IT teams, Facilities, vendors, and campus stakeholders to deliver reliable, accessible, and future‑ready technology environments. Key Responsibilities AV Systems Coordination & Implementation Lead planning, coordination, and implementation of classroom modernization, AV refresh, and instructional technology initiatives across campus. Develop and maintain campus‑wide AV standards, governance practices, and design documentation to ensure consistency, scalability, and supportability. Coordinate end‑to‑end AV deployments, including requirements gathering, solution validation, installation oversight, testing, and operational handoff. Serve as the primary technical liaison between academic departments, IT, Facilities, vendors, and project stakeholders. Direct project timelines, resources, communications, and vendor coordination across multiple concurrent initiatives. Advanced Technical Support & Systems Integration Provide advanced technical leadership and tier 2–3 support for complex instructional, event, and enterprise AV technologies. Design, configure, integrate, and support AV systems including control systems, conferencing technologies, signal distribution, and network‑connected environments. Troubleshoot complex issues involving AV systems, networking, control platforms, and enterprise integrations. Support centralized monitoring, management, and optimization of AV and instructional technology systems. Provide technical support for instructional spaces, campus events, and high‑visibility university initiatives. AV Strategy & Lifecycle Planning Develop and coordinate AV lifecycle strategies, including inventory management, replacement planning, refresh cycles, and sustainability initiatives. Support the transition to network‑managed AV environments to improve monitoring, scalability, and operational efficiency. Research and recommend emerging AV and instructional technologies aligned with institutional goals. Maintain technical standards, documentation, operational procedures, and performance metrics to support continuous improvement. Service Delivery & Continuous Improvement Support classroom and event readiness through proactive maintenance and service improvement efforts. Improve workflows, operational procedures, support models, and knowledge‑sharing practices. Provide lead work direction, mentoring, training, and technical guidance to staff and student assistants. Develop training materials and documentation to promote operational consistency and best practices. Why Join Us? Work at scale – Support and shape AV technology experiences across classrooms, event spaces, and campus‑wide environments. Deep technical impact – Solve complex challenges involving AV systems, networking, and enterprise integration. Collaborative environment – Partner with faculty, IT teams, and campus stakeholders to deliver high‑quality solutions. Future‑focused innovation – Help drive the evolution of learning environments through emerging technologies and scalable design. Position Information Full‑time, benefits eligible, permanent/probationary position. Position is designated non‑exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Education and Experience Equivalent to a bachelor’s degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis. An advanced degree in a related field may be substituted for the required experience on a year‑for‑year basis. Key Qualifications Expertise in the design, integration, and support of complex audiovisual (AV) systems, including control systems, signal distribution, video conferencing, and multimedia technologies. Demonstrated ability to design and support enterprise‑level AV architectures, including network‑connected AV systems, centralized management platforms, and scalable classroom or event technology environments. Strong knowledge of networking concepts as applied to AV systems, including AV‑over‑IP, device provisioning, remote monitoring, and integration with enterprise infrastructure. Demonstrated ability to perform complex systems integration, including configuration, programming, and troubleshooting of AV control systems and interoperability across hardware, software, and networked technologies. Ability to independently analyze complex technical problems, develop effective solutions, and implement improvements in alignment with advanced‑level technical expectations. Experience developing, documenting, and enforcing technical standards, system configurations, and operational procedures to ensure consistency, scalability, and maintainability. Demonstrated experience leading or coordinating technical projects of significant scope, including planning, stakeholder collaboration, vendor engagement, and implementation. Strong consultative and leadership skills, including the ability to provide tier 3 support, mentor staff, and collaborate with faculty, staff, and technical teams to align technology solutions with organizational needs. Preferred: Bachelor’s degree in a related field (e.g., computer science, information systems, educational technology, telecommunications) and/or equivalent experience. Experience supporting enterprise or campus‑wide AV environments, including development of standards, governance models, and multi‑site deployments. Experience with AV control system programming (e.g., Extron, Crestron, Q‑SYS), AV‑over‑IP technologies, and networked device management platforms. Relevant industry certifications (e.g., AVIXA CTS/CTS‑D, manufacturer certifications, or networking certifications). Licenses/Certifications Required Valid California Driver’s License or the ability to obtain one within 30 days of hire. Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth. Compensation Initial step placement is not expected to exceed Step 1 ($6,492/month). Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement. CSU Classification Salary Range: $6,492–$9,458 per month (Step 1–Step 20). Future increases, including step advancements, are subject to contract negotiations. Full Benefits Package Includes Generous Time Off – 15 paid holidays, vacation, and sick leave. Retirement – CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC. Health Coverage – Medical, dental, and vision options at low or no cost. Education Support – CSU tuition fee waiver for employees and eligible dependents. Optional Offerings – FlexCash, life and disability insurance, legal and pet plans. Campus & Community – Access to the library, campus events, employee groups, and volunteer and social activities. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209, and other applicable state and federal anti‑discrimination laws. Supplemental Information This position remains open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. #J-18808-Ljbffr The California State University