Administrative Assistant - Front Desk

Administrative Assistant Front Desk

The Administrative Assistant Front Desk position is under the direction of the Public Service Director. This position acts as main point of contact for City Hall, greeting visitors, answering phones, accepting deliveries, and providing excellent customer service to our citizens.

Under the direction of the Public Service Director, the Administrative Assistant Front Desk will perform a variety of complex administrative functions involving the use of independent judgment and personal initiative; assist with projects as necessary. This position acts as main point of contact City Hall, greeting visitors, answering phones, accepting deliveries.

A proficiency/skills assessment will be given as part of the interview process.

For consideration, you must:

1. First, apply for the position online
2. Second, in order to be considered you must take the Civil Service Exam.

Exam Detail:

• Bring a valid Photo ID
• Check In Date/Time: Monday, August 31, 2026 @ 5:45 pm
• Location: Reynoldsburg Police Dept, 7240 E Main Street, Reynoldsburg, Ohio
• Allow up to one (1) hour for the test
• The exam is general knowledge.

Special Instruction:

• A valid government-issued photo ID is required to participate in the exam.
• You may bring a personal calculator. Cellphones and other electronic devices may not be used in lieu of a calculator. If you do not have a calculator, we have a limited supply for temporary use.

This is a written exam that consists of multiple choice questions that cover Spelling, Alphabetizing, Reading Comprehension, Vocabulary, English Language and Numerical skill. There are no study guides for this exam. You must achieve a minimum score of 70% to pass the exam.

If you pass the exam, you will be asked to take a three-minute typing test with a passing score of 35 wpm. Knowing this ahead of time will give you time to practice each of these tests. The typing tests will be scheduled for Thursday, September 3rd and Friday September 4th. They will start at 8:00 am and continue with 30-minute intervals throughout both days. You will need to make sure you have available time one of these days to take the typing test.

If you are unable to attend your scheduled examination or have any questions regarding the process, please contact our office at View phone number on click.appcast.io or View email address on click.appcast.io as soon as possible.

We appreciate your interest in employment with City of Reynoldsburg and wish you success on your examination.

Examples of Duties:

• Provides excellent customer service to citizens, businesses, department staff, and/or city employees regarding various issues. Exercises independent thinking while providing office support for the department; responds to inquiries and complaints or directs to appropriate person/department; prepares and maintains records and files; prepares reports.
• Effectively communicates both orally and written with members of the public, staff and elected officials. Creates phone greeting and signage for Holiday closings and events to notify the public.
• Performs a variety of clerical/secretarial tasks for various Service departments/offices; fills in for the Service Director Administrative Assistant; receives, distributes incoming mail; prepares routine forms; orders office supplies; types correspondence, takes/processes payments; writes receipts.
• Provides administrative support; answers and screens incoming phone calls; relays messages and/or important information; types a variety of complex reports and materials; conducts research; compiles data.
• Prepares and maintains confidential correspondence/reports and files; keeps files current as they relate to each meeting; performs non-routine administrative tasks; independently formulates decisions/judgments involving non-legal interpretation of department policies and procedures relating to service department work. Prepares correspondence and reports to carry out other assignments; organizes meetings; inventories, orders and maintains office supply budget; responsible for reporting resident complaints and distributes to correct department or resolve it.
• Assists with budgetary functions (i.e. encumbering monies appropriated by Council, paying invoices received, managing department accounts); process mowing and nuisance invoices and maintain files to support submission to County Auditors (Franklin, Fairfield and Licking). Follow up and research information on vacant property Registration.
• Assist with planning of the Community Clean Up event or other projects as assigned.
• Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
• Assists the Director Public Service with the annual street maintenance program, sidewalk replacement and leisure trail improvement projects.
• Regular, predictable, and punctual attendance is required.
• Performs other related duties as assigned

Typical Qualifications:

Minimum Qualifications:

• High school diploma or GED or equivalent
• One (1) year experience or training in office practices and procedures.
• Typing a minimum of 30 words a minute and operation of a ten key calculator
• Prior municipal or academia experience preferred
• Notary Public commission or the ability to obtain one within six months of employment preferred

• Valid Ohio Driver's License and the ability to maintain insurability under city's vehicle insurance policy

Knowledge of:

• Operations, governing laws and structure of local government
• Office administrative practices and procedures
• Proper English usage, including spelling, grammar, punctuation and vocabulary
• Purchasing processes and procedures
• Recordkeeping, report preparation, filing methods and records management techniques

Skill in:

• Providing excellent customer service to internal and external customers
• Diffusing potentially negative or tense situations and knowing when to escalate the issue to someone else
• Navigating PC and web-based software programs
• Advanced utilization of Microsoft Office Suite (Word, Excel, etc.)
• Using tact, discretion, initiative and independent judgment within established guidelines
• Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction

Ability to:

• Maintain complex records and prepare reports from such records
• Use discretion and maintain confidentiality of sensitive information
• Establish and maintain effective working relationships with city officials, business executives, government officials, other employees, and the public
• Communicate effectively both orally and in written form (including electronically)
• Follow complex written or oral directions
• While performing the essential functions of this job, the incumbent is regularly required to sit, see clearly; hear; read and write; grasp and hold objects; keyboard; and rarely lifts or moves objects up to 25 pounds

Working Conditions:

• Work is performed in a normal office environment
• Has contact with potentially emotionally distraught persons

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, health saving accounts, educational assistance, life insurance, short and long-term disability, 13 holidays, 1 personal day, vacation, and sick leave.