Eligibility Support Specialist

Eligibility Support Specialist Grand Forks Human Service Zone is seeking an Eligibility Support Specialist in Grand Forks, North Dakota. This position is not eligible for remote work. Program Overview This role assists the Economic Assistance team through administrative, programmatic, and client support, working with programs including TANF, Health Care Coverage, SNAP, Low‑Income Energy Assistance, Child Care Assistance, Healthy Steps, and General Assistance. Responsibilities Assisting clients in a front‑desk/lobby and call center environment Fielding client communications to include phone calls, emails, and mail Preparing general correspondence Organizing and maintaining office records, filing systems, and general office procedures Assembling and distributing program information, applications, forms, reports, and other materials to clients Reviewing, inputting, and retrieving data from various databases and computer systems Maintaining a working knowledge of laws, rules, policies, procedures, and regulations Qualifications To be considered for this position, you must have a High School Diploma or GED and meet one of the following: Completion of a one‑year eligibility worker certificate program Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program Three years of work experience involving processing claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or work in clerical accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, or computer/data processing fields Three years of any combination of the above education and experience Physical Requirements Ability to lift and carry items up to 50 pounds, bend, stoop, sit, stand, and remain in stationary positions for extended periods. Reasonable accommodations may be made. Benefits Employees receive medical, dental, and life insurance coverage, a retirement package, 10 paid holidays, annual leave, and sick leave. Equal Employment Opportunity The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or services and complies with the provisions of the North Dakota Human Rights Act. #J-18808-Ljbffr