Eligibility Support Specialist

Grand Forks Human Service Zone is seeking an Eligibility Support Specialist in Grand Forks, North Dakota.
The Eligibility Support Specialist (18-00-5484) assists the Economic Assistance team through administrative, programmatic, and client support. This position is not eligible for remote work.


This position works with Economic Assistance programs including Temporary Assistance to Needy Families (TANF), Health Care Coverage, Supplemental Nutrition Assistance Program (SNAP), Low-Income Energy Assistance, Child Care Assistance, Healthy Steps and General Assistance.


Program training is provided for this position.


Eligibility Support Specialist duties include but are not limited to:

• Assisting clients in a front-desk/lobby and call center environment
• Fielding client communications to include phone calls, emails and mail
• Preparing general correspondence
• Organizing and maintaining office records, filing systems, and general office procedure
• Assembling and distributing program information, applications, forms, reports, and other materials to clients
• Review, input, and retrieve data from various databases and computer systems
• Maintain a working knowledge of the laws, rules, policies, procedures, and regulations

To succeed in this position, you'll need strong administrative, communication, and teamwork skills, stay organized, connect well with others, and keep a close eye on the details. You should be great at managing your time, juggling priorities, and take real pride in being empathetic, collaborative, and driven to make a positive impact in the community.


To be considered for this position, you must have a High School Diploma or General Educational Development diploma and one of the following:

• Completion of the eligibility worker one-year certificate program
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
• Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or working in the clerical accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, or computer/data processing fields
• Three years of any combination of education and experience listed above

Physical Requirements: This position requires the ability to perform essential physical functions of the job, including lifting and carrying items weighing up to 50 pounds on a regular basis. Team members must be able to bend, stoop, sit, stand, and remain in stationary positions for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working for Grand Forks County Human Service Zone:
Grand Forks County Human Service Zone partners with the Department of Health and Human Services and Grand Forks County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Grand Forks County as a Grand Forks County employee.

Grand Forks County Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package.

Employees enjoy 10 paid holidays, as well as earning both annual leave and sick leave days.


About Team ND


"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt


Application Procedures


Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).


Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.


This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify


A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.


For more information about the position or if you need an accommodation, please contact Loretta Aggrey by email: View email address on click.appcast.io or phone: View phone number on click.appcast.io.

Employing Unit: Grand Forks Human Service Zone

Unit Phone Number: View phone number on click.appcast.io

TTY Number: ND Relay Service View phone number on click.appcast.io (text); View phone number on click.appcast.io (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact View email address on click.appcast.io or View phone number on click.appcast.io.


Equal Employment Opportunity


The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.