Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced)

The Medical Support Assistant (Advanced) (AMSA) works collaboratively with other members of expanded health care teams performing duties related to the receipt, intake, and indexing of health and administrative information. The primary duties of the AMSA may include but are not limited to:

• Coordinates with the patient care team to review the clinic utilization by using various reports
• Receives community care consults via Computerized Patient Record System (CPRS)
• Assures approval process of the consult has been addressed by Community Care Coordination Nurse or VA provider
• Contacts veterans for the desired community care provider and preference date/time of community care appointment
• Schedules appropriate level of care following procedures and guidelines
• Prepares any required pre-appointment documents and monitors pre-appointment requirements to assure readiness for patient visit/procedure
• Verifies patient attended appointment and obtains medical documentation from community providers
• Manages electronic wait list to verify and validate accuracy and resolve issues
• Communicates throughout scheduling process to ensure patient, provider, internal/external facility requirements are met
• Validates and updates patient demographic information to ensure correct contact information is maintained
• Schedules/reschedules, cancels, no shows, or add on appointments
• Participates in team huddles and team meetings to manage and plan patient care

Work Schedule: Various work schedules available. For example: Monday-Friday, 8:00 a.m. - 4:30 p.m. Work schedules are subject to change based on the needs of the facility and will be discussed upon interview.

Telework: Not available.

Virtual: This is not a virtual position.

Functional Statement #: Varies by location.

Relocation/Recruitment Incentives: Not authorized.

Permanent Change of Station (PCS): Not authorized.