General Manager

The General Manager (GM) is responsible for the overall leadership, operational performance, and financial results of the Fixed Base Operator (FBO). This role oversees customer relations, line service operations, accounting, health, safety, environmental compliance, and facilities, while planning and coordinating the sale and delivery of general aviation services, including fuel, hangar, and office rentals.

Operations & Financial Leadership

• Assist in the development and execution of the annual operating plan and budget for the business
• Implement and maintain standardized service levels, pricing strategies, and operating procedures across fuel (Jet A and Avgas), hangars, office rentals, and facilities
• Monitor operating performance across business units (e.g., line service, hangar operations) and implement corrective actions as needed
• Manage inventory, equipment, tools, and vendor relationships to support efficient operations
• Oversee capital expenditures, facility maintenance, and asset management

Revenue Growth & Customer Strategy

• Manage hangar occupancy and customer mix to drive fuel volume growth and long-term revenue
• Identify and pursue prospective anchor hangar tenants
• Support lease renewals, extensions, amendments, and major customer agreement negotiations
• Ensure consistent delivery of high-quality customer service and brand standards

Qualifications

• Minimum of five (5) years of supervisory or management experience (general aviation or airport operations strongly preferred)
• Bachelor’s degree in Business, Aviation Management, or a related field – OR – equivalent years of experience
• Strong leadership, organizational, and execution skills
• Proven business acumen with sound judgment, negotiation, and decision-making capabilities
• Results-driven mindset with a strong sense of ownership and accountability