Pharmacy Navigator Technician I

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities:

• This job profile description is a standardized non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties responsibilities reporting lines working conditions grading compensation or other essential terms and conditions of employment.
  
• Actual duties and responsibilities may vary based on business needs local requirements and operational practices. Where a team members role is governed by an employment agreement local terms and conditions prior job description or collective bargaining agreement those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
  
• Supports pharmacy liaison workflows by handling routine inquiries documenting requests and coordinating follow-up with patients providers payers and internal teams.
  
• Coordinates case-related activities such as status tracking information collection documentation review and communication updates to support timely service delivery.
  
• Maintains accurate records in case management pharmacy and related operational systems in accordance with established procedures and documentation standards.
  
• Collaborates with pharmacy operations reimbursement customer support and external stakeholders to facilitate routine handoffs and resolve standard issues.
  
• Monitors open requests service timelines and pending items to identify delays communicate updates and escalate issues when needed.
  
• Supports the preparation and maintenance of job aids reference materials and standard documentation that improve consistency across liaison activities.
  
• Provides accurate information on routine processes requirements and next steps while referring more complex questions or exceptions to appropriate personnel.

Education:

• High School Diploma/GED or equivalent experience required.
  
• 2 years of experience in pharmacy support patient access healthcare coordination customer service reimbursement support or a related field required.
  
• Certification in pharmacy support patient access healthcare administration customer service or equivalent preferred.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit <