Leasing Consultant

Job Description

Job Description

About Better Housing Coalition  

Founded over 35 years ago, BHC’s mission is to change lives and transform communities through high quality, affordable housing with the ultimate goal of helping people realize their fullest potential. We are a mission-driven team that values strong connections with our community and each other. We collaborate openly, share ideas generously, and work together to achieve meaningful results for our communities and residents. We encourage initiative, empowering team members to take ownership and find creative solutions. Above all, we are dependable and committed to delivering on our promises with integrity and consistency. Together, we aspire to create an environment where every staff person, resident and community member feels supported, valued, and motivated to make a positive impact. 

Position Summary  

The Leasing Consultant is responsible for leasing apartments, maintaining positive resident relations, and supporting the property management team in all areas related to marketing, occupancy, and resident satisfaction. This role plays a key part in creating a welcoming and professional atmosphere for prospective and current residents promoting our BHC core competencies and values. 

Primary Duties  

• Qualify future residents by determining their needs, accepting applications, income verifications and processing credit/criminal reports. 

• Greet walk-in prospects and provide them with information and tours in a manner that is reflective of our core values and competencies. 

• Prepare lease packets and all move-in paperwork, ensuring completeness, accuracy, and compliance with government regulations and BHC guidelines. 

• Effectively schedule move-ins and move-outs, walkthroughs, and any other meetings with residents to ensure a smooth process. 

• Inspect apartments for readiness for showing including visiting model once a week. 

• Collaborate with Resident Services staff, partners, and volunteers to ensure delivery of resident programs and support to benefit our residents. 

• Partner with Resident Services staff to ensure residents receive eviction prevention services to assist them with maintaining their housing. 

• Collaborate with External Affairs to ensure print marketing materials are current and our website and social media platforms promote our available units and amenities. 

• Prepare and maintain resident files in compliance with government regulations and company procedures. Work with Compliance Department to ensure satisfactory file reviews. 

• Provide excellent customer service to current and potential residents by addressing inquiries and concerns promptly and professionally. 

• Receive, track, and follow up on maintenance requests. Ensure timely communication with residents on progress. 

• General administrative functions: respond to e-mail, follow up on phone leads, keep office supplies stocked, file requests, coordinate distribution of resident notices. 

• Perform property related duties as requested by Property Manager, including, but not limited to filing reports, rent collection, bank deposits, resident retention activities and general errands. 

• Travel by car to BHC properties. (All BHC properties are in Richmond, Henrico, Chesterfield, and Petersburg and mileage is reimbursed) 
• All other duties as assigned by management. 

Minimum Educational & Experience Requirements  

• High School diploma or equivalent (GED) 

• Previous administrative or customer service work experience 
• Previous apartment leasing experience preferred 

Minimum Skill Requirements  

• Effective and professional verbal and written communications 

• Strong organizational and time management skills 

• High level of initiative 
• Proficient with MS Office products 

Physical Demands  

This position requires the ability to perform the essential job functions with or without reasonable accommodation. While performing the duties of this job, the leasing consultant is regularly required to: 

• Sit, stand, and walk for extended periods while showing properties and meeting with clients. 

• Use hands and fingers to operate a computer, phone, and office equipment. 

• Speak clearly and hear well enough to communicate effectively in person and by phone. 

• Bend, stoop, reach, and occasionally lift or move objects up to 20 pounds (e.g., marketing materials, small office supplies). 

• Navigate stairs, hallways, and outdoor pathways to access various property areas, including units, common spaces, and parking areas. 

• Occasionally work outdoors in varying weather conditions while conducting property tours or inspections. 

Better Housing Coalition is an Equal Opportunity Employer and is committed to building an inclusive, equitable organization that reflects the communities it serves.