Member Service Representative

Hiring a Member Service Representative in Verona and Dodgeville

Company Description Heartland Credit Union is a full-service financial cooperative based in Madison, Wisconsin, serving more than 35,000 member-owners. The credit union supports communities across southwest Wisconsin and eastern Iowa with a range of financial products and services. Branch locations include Madison, Verona, DeForest, Dodgeville, Platteville, and Lancaster, providing members with convenient access to in-person banking. Heartland Credit Union emphasizes member-focused service and cooperative values, offering an inclusive and supportive environment for both members and employees.

What you will be doing:

• Providing quality service to members, potential members and coworkers
• Accurately and efficiently processing deposits, payments, withdrawals, cashed checks, etc. and performing miscellaneous operation duties in accordance with established policies and procedures
• Engaging with members by recognizing needs and educating them on appropriate credit union services
• Understanding the technology that is available to the members and demonstrating how to use it
• Identifying fraudulent activity and notifying management

What you will need:

• High school diploma or equivalent (i.e. GED) or equivalent experience
• Excellent communication skills with the ability to adjust your communication style to your audience
• A positive attitude and strong desire to help others
• Strong computer skills
• Ability to promote a professional image of the credit union at all times