Director, Customer Account - Walmart & Sam's Club, Nestle Waters + Premium Beverages

At Nestlé Waters & Premium Beverages (NW&PB), we’re all working towards the same goal – crafting every sip to enrich the lives of our consumers. We are a global business focused on brands such as San Pellegrino, Maison Perrier, Acqua Panna, and Essentia. We cultivate icons and craft experiences that elevate everyday living. Our culture fosters agility, ownership, passion, and a winning mindset. We value CARE, GRIT, CONNECTION, and INGENUITY. Teammates are empowered to make bold contributions, gain global and diverse experiences, and explore enriching career opportunities. If you are a purpose-driven professional excited to build new business solutions you will make a real impact on this team.

Joining Nestlé Waters & Premium Beverages means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. Be part of a global business as we continue to unlock the future of beverages designed for modern wellbeing.

POSITION SUMMARY:

As the Director of Customer Account for Nestlé Waters & Premium Beverages (NWPB), you will play a pivotal role in managing and growing key customer relationships while ensuring customer satisfaction and driving revenue growth. You will lead a sales team dedicated to specific customers or groups of customers, focusing on optimizing customer contributions and achieving desired business results.

In this position, you will coach field sales teams to maximize Nestlé's financial performance and engage with senior leadership at key customer accounts. Your responsibilities will include representing customer needs and performance to NWPB’s cross-functional teams, enhancing the company's market position and aligning its strategic objectives.

You will be responsible for attracting, developing, and retaining a high-performance team through robust performance evaluations, annual talent assessments, and continuous employee development planning. Additionally, you will cultivate collaborative relationships with customer executive leadership and oversee the development and activation of the Customer Business Plan, NWPB Category Roadmaps, and support the creation of Customer Category Business Plans.

This role is critical in ensuring team alignment with the NWPB vision and strategic plan, ultimately contributing to the overall success of the organization.

PRIMARY RESPONSIBILITIES:

People Management

• Lead, motivate and inspire team to exceed high performance targets.
• Select and hire personnel effectively while promoting workforce diversity.
• Actively communicate expectations and provide regular feedback against those expectations through a robust performance management process, working with and/or ensuring the evaluation of each team members’ performance, and providing feedback and training as needed.
• Work with each team member to build appropriate job and career development plans and ensure that the training activities achieve mutual, agreed upon objectives.
• Provide leadership to create a team culture that fosters the sharing of best practices.

Business Management

• Develop team priorities aligned with NWPB priorities and ensure that they are executed.
• Align team resources with established priorities to achieve business objectives.
• Lead development of key selling strategies, tactics and solutions through business building ideation sessions.
• Leverage Nestle scale and total retail capabilities through communication and execution with NRS and DSD.
• Leverage total customer facing supply chain capabilities, through communication, execution and integration in the total planning process.

Customer Business Planning and Activation

• Develop a multi-year cross functional Strategic Customer Business Plan with assigned customer(s).
• Develop and foster collaborative relationships with customer executive leadership, developing mutual understanding to create win/win strategic initiatives.
• Develop solutions that are grounded in sound insights that align Nestle and Customer initiatives throughout the Business planning process.
• Achieve sales targets through effective commercial spend management.
• Actively involve cross-functional teams in the development of the Customer Business Plan to achieve the 4P objectives and customer contribution goals.
• Execute Must Win Battles in NWPB.
• Ensure activation of Department and Category Roadmap initiatives.
• Participate and support in the development of the Customer Category Business Plans at assigned Customers.

Other

• Stay abreast of the latest industry trends, competitive activity and overall market place intelligence.
• Ensure customer and team compliance with company policies -- Spoils, UCD’s etc.
• Drive Sales Meetings (i.e., agendas, presentations, set-up, attendee determination, etc.)

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

• Bachelor’s degree preferred, or equivalent experience
• Travel Requirements – 20-25%
• 10-12 years sales experience
• 3 years people management experience
• Proven record of success
• Demonstrated ability to utilize technology to drive business
• Strong interpersonal skills

Functional Competencies:

• Drive Sustainable Profitable Growth –Highly Developed - Leverages Nestlé and customer business and financial concepts to exceed expected results.
• Drive Channel/Customer Knowledge – Highly Developed - Develops and achieves long-term strategic vision based on high-level collaboration.
• Drive Excellence in Execution: Project & Change Management – Highly Developed - Leads complex projects, developing unique frameworks.
• Integrated Customer Relationships & Collaboration – Highly Developed - Establish cross-functional partnerships to capitalize on business opportunities.
• Effective Business Planning – Highly Developed - Develops innovative, cross-functional, long term business plans which create sustainable advantage in the market.
• Effective Selling – Highly Developed - Develops and delivers persuasive presentations that effectively influences or changes behavior to achieve desired results.

Salary: $171,282.60 to $250,462.00 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.​

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Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at ​

It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on aiapply.co or please dial 711 and provide this number to the operator: View phone number on aiapply.co.

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Job Requisition: 419120