Floating Universal Banker - Cherry Creek, CO

Summary The Universal Banker serves as a full‑service, single point of contact for SouthState customers, combining teller and field service representative (FSR) responsibilities to provide exceptional customer service and contribute to the bank’s financial growth. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards. Knows and understands the bank’s products and services, including facts, features, benefits, rules, regulations, and pricing. Identifies customer needs and expectations by listening for clues and seeks opportunities to expand relationships through referrals. Maintains a neat and professional appearance in accordance with bank policy. Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act. Discovers and promotes customer‑facing technology, enrolling customers in self‑service options. Teller Duties Processes transactions for savings, checking, and loan accounts. Maintains a neat and orderly work area. Assists in guiding and training new tellers. Allows customers access to safe deposit boxes. Cashes checks and processes savings withdrawals within assigned limits. Sells certified checks. Balances transactions daily. Serves/ balances ATM as needed. Utilizes the branch capture system. Follows policies and procedures to minimize operational errors and maintain proper workflow. Follows the branch’s security and audit procedures and understands the function and operation of security devices. Field Service Representative (FSR) Duties Opens new deposit accounts and handles tasks such as stop payments, wire transfers, and other maintenance functions within assigned limits. Explains policies and procedures to customers, many of whom may be unfamiliar with them. Resolves customer problems and complaints with courtesy and discretion, directing more complex issues to appropriate sources. Sees customer service as an opportunity to satisfy the customer and promote additional services. Shows sincere appreciation for each customer’s time and business; gives a business card if not already provided. Ensures branch records, reports, and correspondence from customer development efforts are correct, timely, and properly distributed. Follows the branch’s security and audit procedures and understands the function and operation of security devices. Floating Universal Banker Functions One year of teller or cash‑handling experience and six months of customer‑relationship or sales experience. Demonstrated expertise in the Teller II and basic FSR job functions. Additional responsibilities may include vault or backup‑vault duties. Float to different offices within the area to accommodate staffing needs. Other duties as assigned. Qualifications, Education, and Certification Requirements High school diploma or equivalent. Cash handling, sales, and customer service experience; previous banking experience preferred. Good interpersonal, computer, and English language skills. Training Requirements/Classes The SouthState Way New Team Member Orientation Teller Foundations Banker Foundations All assigned regulatory compliance training Acknowledgement of all policies through DocuSign as assigned Additional training may be required based on experience. Physical Demands Must be able to lift up to 50 pounds and stand or sit for long periods. Must effectively access and interpret information on computer screens, documents, reports, and cash denominations. Work Environment Open lobby area with an individual workstation; located inside a cooled and heated facility with access to break rooms. Travel Travel may be required for meetings or training as needed. Compensation Anticipated pay range in Colorado: $38,518.00 – $57,778.00, based on skills, experience, and education. Work Location 3301 E. 1st Ave., Denver, Colorado 80206 Benefits Equal Opportunity Employer, including disabled and veterans. Legal benefits are provided as required by law. #J-18808-Ljbffr SouthState Bank