OnSite Specialist - Milwaukee, WI

OnSite Specialist

Work Flexibility: Field-based

Position summary:

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Essential duties & responsibilities:

Provides clinical surgical support by managing all relevant equipment.

Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.

Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

Maintains knowledge base of equipment and disposable products through Stryker education training programs.

Provide physicians and OR personnel with information on new and current products.

Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.

Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.

Accurately records and reports all surgical procedure information.

Adheres to all Stryker and medical facility policies, standards and procedures.

Analyze and resolve both routine and non-routine product issues expediently using independent judgment.

Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.

Education & special trainings:

Bachelor's Degree, Associate's Degree or equivalent certifications preferred.

Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal

Qualifications & experience:

Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.

Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.

The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.

The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.

The ability to provide support/coverage at other accounts in other regions, which may include overnight travel

Physical & mental requirements:

Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

Ability to remain standing and/or walking for an extended period of time. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

Excellent analytical skills.

Excellent interpersonal skills.

Excellent equipment problem-solving skills.

Excellent time management skills with ability to use independent judgment and critical thinking effectively.

Must be able to explain and generate detailed guidelines and procedures

Scope of Work Summary (Operating Room Support):

The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.

Core Responsibilities:

Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.

Confirm equipment functionality and image routing prior to each procedure.

Adjust camera, monitor, and device settings intraoperatively.

Provide immediate troubleshooting of endoscopy and integration systems.

Manage post-procedure breakdown and staging of all Stryker equipment.

Clean/disinfect towers and components, restock consumables, and perform basic maintenance.

Educate OR and SPD staff on proper use and troubleshooting of Stryker products.

Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Qualifications:

Experience in OR technical support or surgical services.

Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).

Excellent communication and troubleshooting skills.

Scope of Work Summary (Sterile Processing Department SPD):

Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.

Core Responsibilities:

Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.

Perform in-line function testing (leak, sharpness, insulation, or power checks).

Wrap and containerize sets for sterilization per IFU.

Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.

Facilitate repairs, replacements, and instrument tracking per hospital protocols.

Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications:

CRCST required within 6 months of hire (per Stryker and state legislation).

Ongoing annual continuing education required.

USN: $21.58 - $29.20 USD Hourly

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.