Front Desk Clerk

TITLE: Front Desk AssociateDEPARTMENT: Front OfficeSUPERVISOR: Front Desk Supervisor/Operations Manager/AGM and/orGeneral ManagerSUMMARY:Responsible for handling the requests and transactions of the hotel guests, andcoordinating with the other departments as necessary, while providing outstandingguest service.ESSENTIAL FUNCTIONS:1. Check guests in and out of the hotel. Make future reservations when necessary2. Post valet charges and other miscellaneous charges to guest accounts3. Administer hotel guest payment policies4. Handle hotel phone system, transfer calls. Take messages for guests as wellas hotel staff5. Take, modify and cancel guest reservations, inputting same into PMS,noting any special requests6. Assist in the verification, balancing and revenue maximization of hotel's roomavailability7. Coordinate with other departments to fulfill guest special requests8. Communicate hotel facilities and services to guests at check-in9. Always have a friendly and welcoming demeanor when interacting with ourguests over the phone and in person10. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,Empathize, Apologize, React, Notify)11. Answer guest questions regarding local area facilities12. Responsible for shift cash transactions13. Responsible for following hotel’s cash handling procedures14. Responsible for maintaining hotel key security system15. Responsible for the proper administration of key control for issued keys16. Responsible for the proper administration of keys left by guests17. Administer guest safe deposit boxes18. Fill out maintenance work orders and deliver to supervisor/manager ordesignated area in a timely manner19. Responsible for knowing all hotel emergency procedures20. Follow all hotel safety guidelines and requirements21. Responsible for following all hotel quality assurance standards for department22. Bring all lost and found items to the supervisor’s or manager’s office for loggingand storage23. Accommodate guest special requests courteously24. Answer guest questions regarding hotel and local area facilities and25. Inform housekeeping of vacant dirty suites as they become available uponcheckout26. Update room status as housekeeping notifies the desk of changes27. Read and communicate clearly28. Distribute mail to guest boxes as well as to hotel staff29. Notify Supervisor, Operations Manager, AGM or General Manager of anyproblems with front desk supplies and/or equipment30. Maintain an inventory of special guest service items such as roll-aways, cribs,irons, etc.31. Track status of guestrooms used for tours and status of guestrooms inmaintenance32. Notify housekeeping and maintenance of any reported problems withguestrooms or grounds33. Carry out any reasonable request by management that I am capable ofperformingPlease note this job description is not designed to cover or contain acomprehensive listing of activities, duties, or responsibilities that are required of theemployee for this job. Duties, responsibilities, and activities may change at anytime with or without notice.These duties may require you to frequently bend, lift, carry, twist, push, pull, reach,kneel, and may require prolonged periods of standing and/or walking. Must be ableto lift, push, and pull a minimum of 50 pounds. You will be trained to perform all ofthese functions within the required safety guidelines and expectations. If at anypoint you feel you are unable to perform any of these functions, please let yourmanager know immediately.See above. #J-18808-Ljbffr Paycom