Senior Supervisor, Quality

Senior Supervisor

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

The Senior Supervisor will support the Global Quality Distribution Product Controls (DPC) team by supervising, coordinating, assigning and directing the work of Business Process Administrators and Analysts, while performing related administrative duties in support of departmental, functional, site, divisional and corporate goals. The Global Quality Distribution Product Controls team is responsible for the execution and implementation of quality and distribution controls in SAP globally and will have high visibility within the company. This role plays a critical part in ensuring compliance, operational excellence and continuous improvement across global processes.

Work model, sponsorship: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include:

• Provide day-to-day supervision of DPC operations, including hands-on support and oversight of SAP transactions and related activities.
• Plan team assignments and schedules to meet service-level commitments and business priorities.
• Assess resource needs and develop capacity and contingency plans to ensure continuity of support.
• Train, coach and develop employees; create and maintain training plans and records to ensure role readiness and compliance.
• Partner with the manager to establish and maintain goals, objectives and budgets; ensure adherence to quality system, regulatory and safety policies and procedures.
• Define, track and report key performance indicators (KPIs); use data to identify trends and drive improvements.
• Promote an inclusive, respectful workplace that enables all employees to contribute to their full potential.
• Provide coaching, performance feedback and development support to help employees achieve results and progress toward career goals.
• Build strong cross-functional relationships and collaborate effectively with business partners.
• Address nonconformances and ensure timely, accurate system updates and documentation, as required.
• Identify, recommend and implement process and procedural improvements to strengthen compliance, quality and efficiency.
• Communicate complex information effectively, guiding and influencing others as needed; represent the team in cross-functional meetings and presentations.
• Support the Magellan program (S/4HANA global rollout), including change readiness, training support and stabilization activities, as assigned.

Qualifications:

Required qualifications:

• Bachelor's degree
• Minimum of 5 years' experience in the medical device or pharmaceutical industry
• Minimum of 2 years' experience in a quality systems or quality assurance role
• Minimum of 2 years' experience with SAP
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.)
• Strong written and verbal communication skills, with the ability to collaborate effectively across functions
• Fluent in English
• Demonstrated ability to lead and influence a team in a positive, collaborative manner

Preferred qualifications:

• Previous supervisory experience in shared services or production environments
• Experience in the medical device industry