Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• 401(k)

ROLE DESCRIPTION:
As a Customer Relations Representative with Dusty Treat State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointments, scheduling and office communications
• Maintain accurate records of customer interactions
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

QUALIFICATIONS:

• Dedicated to customer service
• Communication and interpersonal skills
• Detailed oriented and able to multi-task
• Proactive in problem solving
• Previous customer service experience is preferred

BENEFITS:

• Competitive Salary
• Bonus based on performance
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Retirement option